Service Manager

Service Manager Lead Service Excellence Across One of the UK's Most Recognised Retail Brands

At CBRE Global Workplace Solutions, people are at the heart of everything we do. We deliver innovative facilities management solutions across some of the world's most prestigious portfolios, and we're looking for an experienced Service Manager to join our Retail division.

This is an exciting opportunity to lead the delivery of both hard and soft FM services across a diverse retail portfolio, ensuring operational excellence, exceptional customer experiences, and strong commercial performance. What You'll Be Doing

As Service Manager, you'll take ownership of service delivery across multiple locations, building strong relationships with client stakeholders and leading high-performing engineering and operational teams.

Key responsibilities include:
Leading the delivery of facilities management services across the portfolio

Building and maintaining exceptional client and stakeholder relationships

Driving operational, financial and commercial performance

Supporting business continuity and minimising operational disruption

Managing contract budgets and identifying opportunities for growth and improvement

Leading, coaching and developing talented operational teams

Ensuring compliance with all health, safety and statutory requirements

Working collaboratively with supply partners to deliver outstanding service

Using performance and asset data to drive efficiencies and continuous improvement What We're Looking For

We're interested in hearing from professionals who can demonstrate:

Experience within Facilities Management, M&E, engineering or a similar operational environment

Experience managing multiple sites across a geographically dispersed portfolio

Strong stakeholder management and customer relationship skills

Proven leadership experience with the ability to motivate and develop teams

Commercial and financial management experience, including budget responsibility

Experience operating within retail, hospitality, or customer-focused environments

Excellent communication and influencing skills

A proactive, solutions-focused approach and commitment to service excellence

The ability to thrive in a fast-paced and dynamic environment Why Join CBRE?

At CBRE, we're committed to helping our people grow, develop and reach their full potential. You'll be joining a business that values innovation, collaboration and continuous improvement, all while supporting a globally recognised client.