Service Manager

• Lead the team and oversee all aspects of service delivery, ensuring high-quality, recovery-oriented support for people, families and carers.
• Fixed-term, part-time role 30.4 hours/week role until 31 December 2027
• Salary from $124,744 (pro-rata) + Super & Benefits
• Bundaberg Location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for almost 50 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

We are seeking a passionate and experienced Service Manager to lead the Adult Step-Up Step-Down (ASUSD) service in Bundaberg.

In this leadership role, you will lead the team and oversee all aspects of service delivery, ensuring high-quality, recovery-oriented services are provided to clients, families and carers in line with Mind’s Model of Recovery Oriented Practice and organisational values.

You will be accountable for service performance, budget targets and operational requirements, while building strong relationships with clinical partners, community organisations, government agencies and other key stakeholders.

About the service

The Adult Step-Up Step-Down (ASUSD) is a short-term residential service providing support for up to 28 days to adults aged 25–65 years living with psychosocial disability. Delivered in partnership with Queensland hospital networks and the local health service, the service supports people to transition from hospital or prevent hospital admission through additional support in a residential setting, with 24-hour support to achieve recovery goals, strengthen relationships, build community connections and increase confidence to live safely in the community.

Key responsibilities

• Lead and manage high-quality, recovery-oriented services for people, families and carers in line with Mind’s Model of Recovery-Oriented Practice.
• Provide leadership, coaching and supervision to Team Leaders and multidisciplinary teams to achieve quality service and performance outcomes.
• Oversee day-to-day service operations, including intake, assessment, recovery planning, care reviews, staffing, rostering and service requirements.
• Manage service performance, budgets, reporting, contractual obligations and compliance with organisational policies and procedures.
• Build and maintain effective partnerships with clinical services, community organisations, government agencies and other key stakeholders.
• Foster a positive, high-performing culture that values lived experience, continuous improvement, cultural safety and workforce development.

What you’ll bring

• Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health-related field.
• Leadership experience in mental health, community services, disability, health or a related sector, with ability to lead, coach and develop a multidisciplinary team.
• Expertise in trauma-informed, recovery-oriented practice and evidence-based interventions.
• Experience in managing service performance, budgets, reporting requirements and stakeholder partnerships.
• Ability to provide proof of vaccination against vaccine preventable diseases, or willingness to obtain required vaccinations per Queensland Health partnership.

Benefits

• Increase your take-home pay with generous not-for-profit salary packaging of up to $15,899 p.a.
• Option to access Meal and Entertainment allowance up to $2,650 p.a.
• Access a range of employee benefits including our Employee Assistance Program (EAP), Fitness Passport and Workplace Banking with CommBank.
• Ongoing professional development and career growth opportunities.

Interested?

To apply online visit Mind Careers - reference number 500449. Online applications must be submitted by 11pm Thursday 24 September. Please contact the person below for more information.

Tracey Hocking, General Manager, Complex Care National Services

[email protected]

Mind is committed to a barrier-free recruitment process. If you require any adjustments to complete your application, please email [email protected]

Position Description

PD Service Manager (ASUSD) 20260902.pdf

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, and NDIS Workers Screening Check.