Service Manager

Epic Restoration, LLC is looking for a Service Manager who can lead daily service operations, support field teams, and ensure customers receive a professional and reliable restoration experience.

Restoration work often happens when customers are dealing with unexpected and stressful situations. Successful service requires organized teams, clear communication, quick problem-solving, and strong attention to detail.

The Service Manager will help coordinate technicians, manage workflow, and ensure restoration projects move forward efficiently from initial response through completion.

What you'll be responsible for

• Oversee daily service operations and field activities
• Coordinate technicians, crews, schedules, and job priorities
• Support restoration teams with resources, information, and problem-solving
• Monitor active jobs and help resolve delays or operational challenges
• Communicate with customers regarding service progress and expectations
• Coordinate equipment, materials, and job requirements
• Review completed work and help maintain quality standards
• Support team performance, productivity, and accountability
• Assist with scheduling, dispatch coordination, and workload planning
• Maintain accurate service records and operational documentation
• Help improve service processes and customer satisfaction
• Work with leadership and other departments to support company goals

What we're looking for

• Experience managing service teams, restoration crews, construction operations, or field-service departments
• Strong leadership and communication skills
• Comfortable coordinating technicians, customers, schedules, and priorities
• Ability to make decisions quickly in changing situations
• Strong organization and attention to detail
• Experience with service software, scheduling systems, or project-management tools
• Customer-focused mindset with strong follow-through
• Restoration experience is helpful, but not required

You don't have to come from the restoration industry.

Someone who has managed HVAC service teams, plumbing operations, electrical service departments, construction crews, emergency-response teams, or other field-service operations may already have many of the skills needed for this role.

We're looking for someone who can keep the team organized, support technicians in the field, and make sure customers receive dependable service during important moments.

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote