Service Manager

About the role

We are looking for a hands-on and experienced Service Manager who can effectively lead field service operations, manage service teams, maintain strong customer relationships, and ensure consistent compliance with company standards and processes.

Key responsibilities

• Lead and manage the Service/Field Service Team and daily service operations
• Monitor team performance, work assignments, schedules, and field activities
• Ensure consistent field work, site visits, and customer support
• Monitor and ensure team compliance with AI tools, reporting systems, and company processes
• Review and improve service procedures, workflows, and team performance
• Prepare and analyze service reports, operational data, and performance reports
• Provide management with regular updates, analysis, and recommendations
• Handle customer concerns and maintain strong customer relationships
• Coordinate with Sales, Engineering, and other departments to ensure effective service delivery
• Identify operational issues and implement appropriate corrective actions

About you

• Graduate of Mechanical, Electrical, or Electronics Engineering
• Strong experience in Service/Field Service Team Management
• Strong experience in the Semiconductor Industry, particularly Final Test
• Strong knowledge of field service operations and equipment support
• Experienced in team supervision, performance monitoring, and reporting
• Proficient in data analysis and report preparation
• Able to monitor and enforce compliance with AI tools and company systems
• Strong customer relationship and communication skills
• Willing to conduct regular field work and site visits
• Hands-on, analytical, detail-oriented, and results-driven