SERVICE MANAGER

SERVICE MANAGER Job Description - A Service Manager oversees a companys service operations, focusing on delivering exceptional customer support, driving satisfaction, and managing department performance. They lead teams, establish quality standards, handle escalated issues, and optimize processes to ensure efficient service delivery and customer retention. Key ResponsibilitiesTeam Leadership: Hiring, training, mentoring, and supervising service staff (e.g., representatives, technicians) to meet service goals.Operational Efficiency: Developing, implementing, and monitoring procedures to improve service quality and performance.Customer Satisfaction: Monitoring customer feedback, analyzing metrics (e.g., response time, resolution rates), and resolving escalated complaints.Performance Reporting: Compiling data and preparing reports on department performance for senior management.Budget Management: Managing the departments budget and resources effectively.Relationship Management: Maintaining positive relationships with vendors, suppliers, and internal departments.

Exp. - 5 TO 10 YRS City - Tanuku Qualification - BTECH/MECH Vacancies - 1

Apply

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.