Service Manager

Job Title: Service Manager – Dot Block

Location: Dorchester, MA

Reports To: General Manager

About Samuels & Associates

At Samuels & Associates, we believe that community, culture, and high-quality property management go hand-in-hand. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Position Overview

We are seeking an experienced, proactive Service Manager to lead daily maintenance and facility operations at Dot Block. In this role, you will oversee hands-on maintenance, manage mechanical systems, lead a high-performing service team, and ensure exceptional living and retail experiences for our residents and commercial tenants.

Key Responsibilities

• Property Operations & Maintenance: Oversee hands-on maintenance, routine rounds, make-ready apartment turns, groundskeeping, and emergency repairs across residential and retail spaces. Participate in a rotational on-call schedule.
• Mechanical & Life-Safety Systems: Maintain HVAC, plumbing, electrical, BAS (Building Automation System), card access, camera systems, and life-safety equipment. Manage preventive maintenance programs and work order tracking via Yardi/CMMS.
• Pool & Aquatic Operations: Manage daily pool operations, chemical balancing, health department compliance, vendor maintenance, and safety documentation.
• Team Leadership: Recruit, train, schedule, and mentor a team of Service Technicians. Ensure full adherence to safety protocols, OSHA standards, and professional development.
• Vendor & Project Management: Manage third-party contractors, vendor contracts, scopes of work, purchase orders, COIs, capital improvement projects, and construction/fit-out shutdowns.
• Financial & Compliance Oversight: Assist the General Manager with annual operating/capital budgets, AP invoice reviews, utility reduction initiatives, and mandatory annual building inspections.
• Customer Service: Maintain open communication with residents, retail tenants, and leadership, resolving work orders efficiently (target within 24 hours).

Qualifications & Requirements

• Education: Bachelor’s degree from a four-year college or university.
• Experience: Minimum of 4 years in building operations and maintenance, with proven project management capability.
• Technical Expertise: Working knowledge of commercial HVAC, electrical, plumbing systems, and Building Automation Systems. Ability to read construction drawings, blueprints, and specs.
• Software Proficiency: Working knowledge of work order/preventive maintenance software (Yardi/CMMS preferred) and MS Office (Word, Excel, Outlook, PowerPoint).
• Financial Skills: Hands-on experience with property budgeting and financial reporting.
• Certifications (Preferred): CPO (Certified Pool Operator), Professional State HVAC Licensure, or LEED Certification preferred.

Work Schedule & Compensation

• Schedule: Full-time (minimum 40 hours/week). Weekly schedule varies based on property needs and may include evenings, weekends, and rotational on-call coverage.
• Salary: Commensurate with experience, $90- 100,000/year