Service Manager

The opportunity

We are looking for an experienced Service Commercial Manager to lead and grow a busy service department within a UK construction equipment dealership. This is a high-impact role for a commercially minded people leader who can improve customer satisfaction, increase sold hours and engineer productivity, and ensure consistently safe, efficient and high-quality delivery.

You will lead circa 10–12 field and workshop engineers, working closely with the Technical Manager, Service Controller, Warranty team, Pioneer Uptime, Service Contract Administrator, Parts and Sales. Reporting to the Aftermarket Manager and General Manager, you will turn commercial and operational insight into practical improvements for customers and the business.

Role at a glance

· Location: Corby and Customer visits.

· Contract: Full-Time Position.

· Hours: 40 hour per week.

· Salary: £55k - £60k Salary Range.

· Benefits: Annual Profit and Volume base performance bonus plus company vehicle and pension scheme.

· Reports to: Aftermarket Manager and General Manager.

· Team: Circa 10–12 field and workshop engineers and office team.

What you’ll do

· Lead the day-to-day performance of the service team, ensuring work is planned, allocated and completed efficiently.

· Drive profitable growth through labour sales, engineer utilisation, productivity, recovery rates, cost control and timely invoicing.

· Work with the Service Controller to optimise scheduling, minimise travel time and manage priorities.

· Partner with the Technical Manager to improve diagnostic accuracy, first-time fix rates and job quality.

· Own escalated customer issues, balancing excellent service with sound commercial judgement.

· Improve planning with Parts, reduce emergency orders and limit machine downtime.

· Support Sales with pre-delivery inspections, machine handovers and service-related customer decisions.

· Review monthly KPIs, forecasts and budgets, then translate insight into clear action plans.

· Ensure accurate job records, consistent processes and compliance with UK health and safety expectations.

· Develop an accountable, collaborative and continuously improving engineering team.

· Ensures process for work orders completeness and accuracy prior to customer billing.

· Makes sure consistent use of Develon tools /programs through the entire service organisation.

What you’ll bring

· Experience leading a service operation in construction equipment, agricultural machinery, commercial vehicles, materials handling, plant hire or a related engineering environment.

· A strong understanding of field service, workshop operations, diagnostics, warranty, service contracts and customer uptime.

· Commercial experience managing labour sales, productivity, margins, costs and customer outcomes.

· The ability to lead, motivate and develop engineers while setting clear expectations and accountability.

· Confident communication with customers, technical teams, Parts, Sales and senior management.

· A structured, data-led approach to KPIs, planning, problem-solving and continuous improvement.

· Good IT and administration skills, including service scheduling, reporting or dealer management systems.

· Working knowledge of UK health and safety requirements in workshop and field service environments.

You’ll be a strong fit if you are

· Customer-focused and able to make balanced commercial decisions.

· Organised and calm when priorities compete.

· Collaborative, credible and comfortable working across technical and commercial teams.

· Committed to service professionalism, engineer development and continuous improvement.

· Exhibits a positive attitude, a decision maker.

What success looks like?

You will be successful by delivering profitable service growth, stronger sold hours and engineer productivity, improved first-time diagnosis and repair, fewer delays caused by parts, effective pre-delivery inspection support and measurable gains in customer satisfaction. Key measures include hours bought and overtime, hours sold, gross and net profit, availability, utilisation, efficiency, recovery rate and productive recovery.

What we offer

· Competitive salary package

· Company vehicle

· Pension, 22 days holiday allowance plus bank holidays and Christmas shut down.

· A senior role with the scope to shape service performance and customer experience.

· The opportunity to lead and develop an established engineering team.

Pay: £55,000.00-£60,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In person