Service Manager

About MH Equipment:

As a leader in material handling, with 40 locations across 14 states, we sell, rent, and service high-quality and affordable material handling equipment for varying applications and budgets.

We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to come alongside our employees' passions.

Amazing Culture, Thriving Company, Terrific Opportunity.

For more information on who we are and what we do, please visit our website at www.mhequipment.com.

Job Summary: As a Service Manager you'll provide supervision and support for the Dayton service department.

Job Responsibilities:

• Direct supervision and development of all shop and field technicians as well as the service department office staff.
• P&L responsibilities for the service department growth and profitability.
• Interview, hire, train and participate in the education of shop and field technicians.
• Supervise, inspect, and approve all shop repair jobs for completeness and accuracy prior to return to customer.
• Quote the customer as necessary and keep them informed of cost overages, delays, additional work, etc.
• Manage the cleanliness of the grounds, service shop, steam pad, break room, etc. to maintain a professional looking image and workplace.
• Supervise the preparation and pre-delivery of new equipment.
• Close work orders within 48 hours of completion.
• Responsible for the supervision of warranty administration.
• Responsible for the supervision of customer PMs for timeliness, completeness, and the sale of additional work, etc.
• Resolve customer complaints and billing problems.
• Interface with other departments.
• Follow-up on past due accounts and assist with service-related situations.
• Establish and follow policies and procedures with a special emphasis on safety related issues.
• Coordinate with rental management on PMs and maintenance of rental units.
• Oversee repairs on rental trucks.
• Ensure on-time delivery of rentals units to customers.
• Interface as needed with factory service representatives.
• Perform other duties and special assignments as assigned.

Job Requirements:

• Strong management abilities.
• Present a professional image in personal appearance, dress, and preparation.
• Ability to organize and prioritize.
• Computer skills or ability to learn.
• Service experience.
• Good oral and written communications skills.
• Confidentiality.
• Valid driver’s license and proof of insurance.
• Regular and prompt attendance.
• Must be able to meet the physical requirements of the job, per the attached document, the Physical Requirements of a Service Manager Position.

Working Conditions: Employee is expected to work basic 40-hour week Monday through Friday plus whatever time is required to accomplish goals for the position - which could include weekend coverage. This position is exempt from paid overtime.

Benefits:

• Uniquely MH: Adoption assistance, Dave Ramsey's SmartDollar, pet insurance, wellness program, vendor discounts, family life and marriage counseling, and His First Foundation.
• Excellent Compensation: Competitive pay, bonus opportunities, and a 401(k) with employer match.
• Generous Time Off: Paid vacation, holidays, personal days, sick time, and charity time off.
• Comprehensive Insurance: Medical, dental, vision, life insurance, short-term disability, and voluntary long-term disability.
• Company Support: Ongoing training and a safe working environment.
• Equipment Provided: Company laptop and cell phone.

MH Equipment is proud to be an Equal Opportunity Employer

Job Type: Full-time

Work Days:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Briefly describe your experience as a Service Manager (1-3 sentences)

Experience:

• Microsoft Office: 3 years (Required)
• Parts or Service: 5 years (Preferred)
• Service Management: 3 years (Preferred)
• Auto, Diesel, or Similar Mechanic: 5 years (Required)
• People Management : 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person