Service Manager

We are recruiting a Service Manager for a growing industrial equipment manufacturer supporting advanced metal fabrication technology throughout the United States.

This opportunity is well suited for someone with strong, hands-on fiber laser experience who is ready to take on broader responsibility for technical service, customer support, troubleshooting, and field operations.

Candidates do not necessarily need to come from a current Service Manager position. We are interested in experienced Applications Engineers, Field Service Engineers, Service Technicians, CNC/Laser Programmers, Maintenance Technicians, Operators, Machinists, and other technical professionals who have developed substantial hands-on knowledge of fiber laser cutting equipment.

What You’ll Do:

• Provide technical leadership for field service activities supporting metal fabrication equipment across the U.S.
• Apply hands-on fiber laser knowledge to help diagnose equipment problems, resolve difficult technical issues, and minimize customer downtime.
• Organize field resources and technical priorities to support equipment startups, repairs, scheduled service, and other customer needs.
• Serve as a technical resource for customers and service personnel when mechanical, electrical, controls, or machine-performance issues arise.
• Support customers with equipment operation, troubleshooting, training, and ongoing technical needs.
• Bring together internal technical and operational resources when complex equipment issues require additional support.
• Help strengthen service practices, technical training, and troubleshooting methods as the service organization continues to develop.
• Use experience from the field to recognize equipment trends, improve troubleshooting practices, and strengthen future customer support.
• Develop strong working relationships with metal fabricators, manufacturers, job shops, and other industrial customers.

Preferred Background:

• Hands-on fiber laser experience is required.
• Strong technical understanding of fiber laser cutting systems , with experience involving machine operation, applications, programming, installation, maintenance, service, diagnostics, or troubleshooting.
• Experience with CNC press brakes and/or robotic welding systems is highly valuable.
• Strong mechanical, electrical, automation, and machine troubleshooting capabilities.
• Experience may come from an equipment manufacturer, machine tool builder or distributor, field service organization, or an end-user metal fabrication/manufacturing environment.
• Relevant backgrounds may include Applications Engineering, Field Service, Technical Service, Maintenance, CNC/Laser Programming, Machine Operation, Machining, or Manufacturing Engineering .
• Leadership experience is valuable, although candidates who have mentored, trained, or served as a technical resource for others will also be considered.
• Comfortable working directly with customers and explaining technical issues and solutions.
• Ability to travel regularly to customer facilities throughout the United States.

Compensation & Benefits:

• $80,000–$90,000 base salary , depending on experience
• Performance-based annual bonus
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off, holidays, and sick leave
• Travel reimbursement and per diem for field travel
• Technical training and professional development
• Relocation assistance available

This is an opportunity for an experienced fiber laser professional to build on a strong technical foundation while taking on greater responsibility for field service, customer support, and technical leadership.