Service Manager

Job Overview

We are seeking an energetic and detail-oriented Service Manager to lead our RV service department with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and drive the growth of our service offerings. Your leadership will inspire a team of skilled technicians and service advisors to deliver top-tier vehicle maintenance, repairs, and diagnostics. If you thrive in a fast-paced environment and have a passion for automotive excellence, this is your opportunity to make a significant impact!

Duties

• Manage daily service department operations, ensuring smooth workflow and high-quality customer interactions
• Lead, motivate, and develop a team of service technicians and advisors to achieve performance goals
• Oversee vehicle diagnostics, repairs
• Utilize estimating software and RV repair knowledge to prepare accurate service estimates and write detailed service reports
• Upsell additional services and maintenance opportunities to enhance customer satisfaction and dealership revenue
• Maintain excellent client communication by explaining repairs clearly and managing expectations effectively
• Ensure compliance with safety standards, dealership policies, and industry regulations

Requirements

• Proven experience in rv service management or as a service technician with dealership background preferred
• Strong mechanical knowledge with hands-on mechanic experience in automotive diagnostics and repairs
• Proficiency in estimating software and computer-aided vehicle damage estimating tools
• Excellent customer service skills with the ability to communicate technical information clearly
• Ability to upsell services confidently while maintaining integrity and customer trust
• Valid driver’s license with a clean driving record; ability to handle cash transactions accurately
• Dealership experience is highly desirable; auto estimating and service writing skills are a plus

Join us to lead a dynamic team dedicated to delivering outstanding automotive care! Your expertise will help us build lasting customer relationships while advancing your career in a vibrant environment that values your skills and enthusiasm.

Pay: $56,727.73 - $68,317.27 per year

Work Location: In person