Service Manager

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Job details:

Service Manager – Commercial Field Service | Lead Technicians & Service Operations This Jobot Job is hosted by: Melissa Thavenius

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Salary: $85,000 - $110,000 per year

A bit about us: Our client is a growing, private equity-backed commercial services organization specializing in commercial doors, loading docks, access control, and related field services. The organization is expanding through both organic growth and strategic acquisitions while investing in stronger systems, processes, and local leadership.

We are looking for a Service Manager to lead the day-to-day service operation in the Columbus market, with direct responsibility for field technicians, scheduling, customer service, safety, and overall department performance.

Why join us? $85,000–$110,000 base salary

10- 20% annual bonus opportunity

Growing PE-backed organization with continued expansion

High-visibility leadership role with direct ownership of service operations

Opportunity to lead and develop a team of field technicians

Strong mix of people leadership, operations, and customer interaction

Ability to directly impact technician productivity, service quality, and customer satisfaction

Opportunity to help establish and improve processes within a growing Columbus operation

Job Details We are seeking an experienced Service Manager to oversee field service operations and technician performance for a growing commercial service organization in Columbus, OH.

This is a hands-on operations leadership position responsible for ensuring service calls are appropriately staffed, scheduled, and completed while maintaining high standards for safety, productivity, quality, and customer satisfaction.

The Service Manager will work closely with technicians, dispatch, customers, branch leadership, and other internal teams to keep the operation running efficiently.

Responsibilities include:

Directly lead, coach, and develop field service technicians

Oversee daily service operations, dispatch, scheduling, and technician assignments

Monitor technician productivity, utilization, labor hours, and overall service KPIs

Ensure service calls are completed safely, efficiently, and according to customer expectations

Work directly with customers to understand service needs and resolve escalated issues

Coordinate emergency and priority service requests

Ensure appropriate staffing and technician coverage based on workload

Support technician hiring, onboarding, training, and performance management

Establish accountability around productivity, quality, attendance, and customer service

Monitor work orders and service activity through NetSuite and other field-service technology

Ensure accurate documentation, reporting, and completion of service records

Identify operational bottlenecks and implement process improvements

Maintain OSHA and company safety compliance across field operations

Partner with branch leadership on staffing, financial performance, customer retention, and operational goals

Track and report service KPIs and labor-hour performance

What We're Looking For:

Previous leadership experience within a field service environment

Experience directly managing technicians or skilled trades employees

Strong understanding of service dispatch, scheduling, and workforce planning

Customer-facing experience, including handling escalations and resolving service issues

Experience tracking technician productivity, labor hours, utilization, and KPIs

Strong technology aptitude with experience using NetSuite or a comparable ERP/FSM platform

Knowledge of OSHA requirements and field-service safety practices

Strong communication and people-management skills

Ability to balance technician needs, customer expectations, and operational priorities

Commercial field-service experience preferred

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

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