Service Manager

BH Hero, Adoor is looking for an experienced and capable Service Manager to lead our service department and manage day-to-day workshop operations.

Key Responsibilities

• Manage the overall operations of the service department.
• Supervise and guide Service Advisors, Technicians, and workshop staff.
• Ensure timely and quality completion of service and repair jobs.
• Monitor workshop productivity, efficiency, and customer satisfaction.
• Handle customer complaints and ensure effective resolution.
• Monitor service bookings, job cards, pending jobs, and vehicle deliveries.
• Ensure proper diagnosis and repair of two-wheelers.
• Achieve service department targets and improve workshop performance.
• Monitor service revenue, labour sales, and workshop KPIs.
• Coordinate with the Parts, Sales, and other departments.
• Ensure compliance with Hero service standards and dealership policies.
• Conduct team meetings and support staff training and development.
• Maintain workshop cleanliness, safety, and operational standards.

Requirements

• Qualification: Diploma / Degree in Automobile or Mechanical Engineering preferred.
• Relevant experience in two-wheeler service operations.
• Experience as a Service Manager or in a senior workshop role will be preferred.
• Experience in an authorized Hero dealership will be an advantage.
• Strong technical knowledge of two-wheelers and service operations.
• Good customer-handling and communication skills.
• Strong leadership and team-management abilities.
• Ability to manage targets and workshop operations efficiently.

Job Details

Position: Service Manager
Company: BH Hero – Bharath Group
Location: Adoor, Kerala
Department: Service
Job Type: Full-time
Work Mode: In-person
Salary: Based on experience and interview performance

Interested candidates can apply with their updated CV.
Email: [email protected]
Contact: 9446183000

Pay: ₹20,000.00 - ₹24,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person