Service Manager

Service Manager

IVECO Auckland | Lead a High-Performing Workshop Team

Are you an experienced automotive, truck, heavy vehicle or equipment service leader looking for your next challenge?

IVECO New Zealand is seeking an energetic and commercially focused Service Manager to lead our Auckland Service Department. This is an exciting opportunity to take ownership of a growing operation, drive exceptional customer outcomes, develop a skilled team, and contribute to the continued success of one of the world's leading commercial vehicle brands.

About the Role

Reporting to the Dealer Principal, you will be responsible for the overall management of the Auckland service operation, ensuring workshop productivity, profitability, customer satisfaction and team performance are consistently achieved.

You will lead a team of technicians, service advisors and support staff while maintaining strong relationships with customers, fleet operators and key stakeholders.

Key Responsibilities

• Lead and manage the day-to-day operations of the service department
• Drive workshop efficiency, productivity and profitability
• Coach, mentor and develop technicians and service staff
• Deliver exceptional customer service and customer retention outcomes
• Manage service department budgets and financial performance
• Monitor workshop utilisation, labour sales and key performance indicators
• Ensure compliance with health, safety and environmental requirements
• Work closely with Parts, Sales and other business functions to maximise customer solutions
• Manage customer escalations and resolve service-related issues promptly
• Implement continuous improvement initiatives to enhance operational performance

About You

To be successful in this role, you will bring:

• Previous experience leading a service department, workshop or aftersales operation
• Strong leadership and people management capability
• Commercial acumen with experience managing budgets and profitability
• Excellent customer relationship and communication skills
• Sound technical understanding of heavy vehicles, automotive, transport, machinery or equipment industries
• Strong organisational and planning skills
• Experience using dealership or workshop management systems
• A focus on safety, quality and continuous improvement
• The ability to pass a Medical Assessment carried out with our chosen provider.

Why Join IVECO?

At IVECO, we are committed to building a culture where our people can thrive and develop their careers.

We offer:

✅ Competitive salary package
✅ Leadership opportunity with a global commercial vehicle brand
✅ Ongoing training and professional development
✅ Supportive leadership team and collaborative culture
✅ Modern Auckland facility and growing customer base
✅ Long-term career opportunities across Australia and New Zealand

Apply Now

If you're a motivated service leader ready to make a real impact, we'd love to hear from you.

Join IVECO Auckland and help deliver industry-leading service experiences that keep our customers moving.

Apply today - only shortlisted candidates will be contacted.