Service Manager

Service Manager – Automation & Technical Services

About the Opportunity

Our client is an established international technology business delivering complex technical systems and integrated solutions to business customers.

They are looking for a Service Manager to strengthen customer partnerships, drive service performance, and support the continued development of their service organisation.

This is a commercially focused position that combines customer relationship management, service contract performance, and cross-functional leadership. The successful candidate will work with major business customers and internal teams to ensure service commitments are met, performance remains on track and long-term customer relationships continue to develop.

The Role

You will act as a key link between customers, service operations and the wider business. Your focus will be on service performance, commercial outcomes and stakeholder alignment rather than solely on day-to-day technical supervision.

Key Responsibilities

• Build and maintain strong relationships with major corporate customers and senior decision-makers.
• Oversee service contract performance, ensuring agreed service levels, customer expectations and commercial objectives are met.
• Lead customer performance reviews and present service results, KPIs and improvement plans to senior stakeholders.
• Manage escalations and coordinate cross-functional teams to resolve complex service challenges.
• Work closely with operational leaders and technical teams to improve service quality, reliability and customer satisfaction.
• Influence, guide and coach stakeholders across the organisation, including teams outside your direct reporting structure.
• Identify opportunities to improve existing service agreements, expand service offerings and strengthen customer partnerships.
• Monitor service performance, budgets, costs and commercial results.
• Drive continuous improvement and support the development of effective service processes.
• Maintain alignment between customer expectations, operational delivery and business priorities.

What We're Looking For

• Significant experience in Service Management, Aftermarket, Service Operations or a related customer-facing technical leadership role.
• Proven experience managing complex service agreements and relationships with large corporate customers.
• Experience supporting major technical systems or capital investment projects from a service, maintenance or aftermarket perspective.
• Strong commercial understanding, including service contract performance, financial targets, costs and margins.
• Confidence presenting performance data, KPIs and improvement plans to senior-level stakeholders.
• Strong communication, negotiation and stakeholder management skills.
• The ability to influence and coach teams through collaboration rather than relying exclusively on direct line management.
• Experience in a complex technical environment, such as automation, material handling, industrial technology, logistics systems or a related sector.
• A bachelor's or master's degree is preferred.
• Professional fluency in Dutch and English.

The Opportunity

• A position combining strategic customer engagement and commercial service responsibility.
• Exposure to complex technical systems and major corporate customer environments.
• The opportunity to influence service performance and contribute to organisational development.
• A hybrid working arrangement combining home working, office attendance and customer visits.
• A competitive compensation package and additional employment benefits.

Interested?

If your experience combines service leadership, commercial responsibility and senior customer relationship management within a complex technical environment, we would welcome a confidential conversation.

Apply directly or get in touch to discuss the opportunity in confidence.