Service Manager

; Division/Department: Service
Reports to: Service Manager
Job Type: Full-time
Year of Exp: 2-4 yrs
Qualification: Diploma / Bachelors degree
Location: Chennai

; Job Summary:
The Service Engineer handles the installation, commissioning, troubleshooting, and maintenance of gensets and acoustic enclosures. The incumbent will ensure efficient after-sales service, minimize downtime, and enhance customer satisfaction by providing technical expertise and support.

;
Key Responsibilities

;1. Installation & Commissioning

• ;Supervise and execute installation and commissioning of gensets and acoustic enclosures.

• ;Ensure proper wiring, connections, and load testing before handover.

• ;Provide on-site training to customers and operators on equipment usage.

;2. Troubleshooting & Maintenance

• ;Diagnose and resolve mechanical, electrical, and acoustic issues in gensets.

• ;Perform preventive and corrective maintenance to ensure optimal performance.

• ;Work with the technical and R&D teams to improve product reliability.

;3. Customer Support & Complaint Resolution

• ;Attend customer service calls, diagnose issues, and provide prompt resolutions.

• ;Ensure minimal downtime and quick service response times.

• ;Maintain strong relationships with customers to enhance brand loyalty.

;4. AMC & Warranty Service Handling

• ;Execute Annual Maintenance Contracts (AMCs) and warranty service claims.

• ;Maintain accurate records of service visits, repairs, and parts replacements.

• ;Ensure timely submission of service reports and feedback to the Service Manager.

;5. Compliance & Safety Standards

• ;Follow industry standards, safety regulations, and company SOPs.

• ;Ensure proper documentation and adherence to quality control guidelines.

• ;Recommend upgrades or retrofits to improve efficiency and compliance.

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