Service Manager

Job Title: Service Desk Manager

Location: McNabb, IL

Industry: Powersports / Motorsports Service

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Job Summary

We are seeking a dedicated and hands-on Service Desk Manager to oversee our powersports service department. This role is ideal for an experienced lead technician or service manager who is passionate about mentoring technicians, optimizing shop workflows, and delivering exceptional customer service. The Service Desk Manager will be responsible for leading daily operations, ensuring efficient service delivery, and fostering a positive team environment to meet the high standards of our industry.

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Responsibilities

• Lead, train, and mentor service technicians to develop a high-performing team capable of delivering top-quality repairs and maintenance.
• Streamline shop workflows to improve efficiency, reduce turnaround times, and enhance overall customer satisfaction.
• Oversee daily service operations, including scheduling, parts management, and workflow coordination.
• Ensure all service activities comply with safety standards and quality procedures.
• Foster a customer-focused environment by addressing client concerns promptly and professionally.
• Monitor key performance indicators (KPIs) related to service productivity, quality, and customer feedback.
• Collaborate with other departments to ensure seamless communication and operational efficiency.
• Maintain accurate records of service activities, technician performance, and inventory management.

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Requirements

• Proven experience in powersports or motorsports service management or as a lead technician with leadership responsibilities.
• Strong leadership skills with the ability to mentor and motivate technicians.
• Excellent organizational skills with a focus on streamlining workflows and improving operational efficiency.
• Exceptional communication skills to interact effectively with team members and customers.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of powersports/motorsports repair processes, parts inventory management, and safety standards.
• A proactive problem-solver with a commitment to delivering outstanding customer experiences.

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This position offers an opportunity to lead a dynamic team within the exciting powersports industry. We seek motivated individuals who are passionate about motorsports and dedicated to excellence in service.

Pay: $26.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health savings account
• Paid time off
• Retirement plan

Work Location: In person