Service Manager

Tracey Road Equipment, Inc. is seeking to hire full-time Service Manager for our Watertown Branch.

A successful candidate:

• Oversees day-to-day operations of a heavy duty truck and construction equipment repair facility
• Oversees WIP, making sure workorders are closed in a timely manner
• Monitors and minimizes comebacks by working closely with technicians
• Monitors technician write-ups for accuracy and detail for customers and warranty
• Works with foreman, technicians, and service writers to ensure proper shop flow and provide the best quality control
• Works with Warranty Manager to confirm all information is collected on workorders to maximize warranty reimbursement
• Works with manufacturer reps on OEM issues
• Responsible for ensuring the shop is a clean and a safe work environment
• Trains and mentors new technicians
• Conducts annual employee performance reviews and manages the team’s performance

Skills:

• Heavy Truck & Construction Equipment experience is preferred
• Three years experience in a supervisory or management position
• Strong written and verbal communication skills
• Strong computer skills

Tracey Road Equipment is an affirmative action/Equal Opportunity Employer. Tracey Road Equipment provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. As part of the company's equal employment opportunity policy, Tracey Road Equipment will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are provided the same equal opportunity.

Check us out online at www.TraceyRoad.com.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Experience:

• Leadership: 2 years (Required)
• heavy truck or equipment: 2 years (Required)

Work Location: In person