Service Manager

Who you are

• Proven experience leading field-based teams and delivering excellent customer service
• Experience in fire & security, telecoms, HVAC or similar relevant industry
• Strong people management, leadership, coaching, and engagement skills are essential
• Flexible and adaptable to suit changing business needs
• Commercial awareness, solution-focused, able to manage multiple priorities in a fast-paced environment
• Skilled at engaging, influencing, and building relationships with stakeholders at all levels
• Excellent communication, facilitation, and operational problem-solving abilities are required
• Willingness to travel throughout Ireland as required

What the job involves

• You will take a key managerial role leading a team of field-line managers & field-based service engineers. You’ll ensure exceptional customer service is delivered across your region while managing the P&L and meeting financial targets. Supporting and developing your team, you’ll drive operational performance and uphold safety standards, ensuring both individual and team success
• This role requires the successful candidate to based 2 days a week in the office and 3 days in the field. Frequent travel throughout Ireland including Belfast, Dublin, Cork & Galway is required
• Manage your team’s safety, performance and development, ensuring compliance with safety policies and delivering against customer service KPIs
• Drive operational improvements, manage costs and revenue opportunities and lead your team to optimise individual and collective performance
• Ensure the highest standards of customer service and operational excellence
• Engage with internal and external stakeholders, build strong relationships, mentor and coach your team
• Undefined