Service Manager

SERVICE LEAD

Since 1952, Middletown Tractor Sales has been providing sales, service and parts for the iconic tractor brand, John Deere. Now with four locations in West Virginia and Pennsylvania, this third generation, family owned business is thriving! In addition to John Deere, we offer Stihl, the number one selling brand of hand-held equipment, alongside other great names such as Honda, Alamo, Tiger and now even Ventrac. We pride ourselves on tradition which includes our Vision, Missionand Values that drive everything we do. For 70 years Middletown Tractor Sales has been serving customers with our Hometown Advantage. Would you like to join our family?Department: Service

Reports to: Corporate Service Manager & Corporate Service Admin Manager

Supervises: Service Writers, Service Technicians, Shop Foreman, and Service Staff

Purpose:

Oversees service operations within the dealership to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities:

• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Assists with the development and training of service personnel and may complete performance reviews of service staff
• Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Monitors labor postings on a daily basis to ensure maximum revenue is being captured
• Participates in the development and execution of the Corporate Service Marketing Plan
• Coordinates customer clinics, field days and related promotional events
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Is the primary contact for our mass channel partners. Processes PDI invoices and performs warranty registration and FUAS responsibilities in accordance with our mass channel business model.
• May assist the Corporate Service Manager in developing processes and procedures and to develop and follow an annual Service Department budget
• Any other duties as assigned

Experience, Education, Skills and Knowledge:

• 3+ years experience in Service Department operations
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Familiar with John Deere and competitive products
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• Excellent customer service skills
• High School Diploma or equivalent experience

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person