Service Manager

Position: Service Manager

Responsibilities:

• Responsible for the performance and profitability of the service department and maximizing all service requests and profitability for the branch service department through a targeted sales quota of service as well as other products offered by the company.
• Protect and maintain all assets of assigned service department.
• Create a plan to identify all potential service customers.
• Develop and maintain positive long term relationships with all customers
• Maintain customer service information based on customer needs.
• Ensure customers have all information on our sales programs, including pricing,
• Products, promotions, contract and special pricing.
• Develop relationships with vendors.
• Respond to customer needs with appropriate parts and service solutions.
• Manage, coach and train service employees.
• Review and approve all service purchases.
• Responsible to meet sales.
• Maintains tools, equipment and supplies for service department.
• Knowledge of safe working conditions and competent of safety skills with all shop tools.
• Perform other duties as assigned by management.
• Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Job Requirements:

• Have good written and verbal communication skills and the ability to succeed in a team environment.
• Communicate with internal service staff to develop the support for the customer base.
• Investigate customer problems and identify proper solutions.
• Identify and profile target accounts and execute a plan to develop them as a customer/partner.
• Develop and maintain positive long term relationships with all branch customers.
• Responsible for making regularly scheduled calls in order to identify service needs to established customers and new accounts both by phone and in person.
• Identify and maintain core accounts and reinforce their purchase decisions by continually offering them solutions to their changing environment.
• Developing relationships with all key customer employees, especially Branch and General Managers, Parts Managers and Service Managers.
• Communicate with fellow employees to ensure customer satisfaction on all service work.
• Monitor costs and expenses.
• Responsible for making regularly scheduled calls in order to identify service needs with established customers and new accounts both by phone and in person.
• Ensure that trailers are repaired and invoiced in a cost efficient manner.
• Conduct safety activities for service department (audits, meetings & training).
• Respond to customer requests to provide written estimates.
• Manage and track all service work. This includes communication and coordination with vendors, shop foreman, end user, etc.
• Excellent communication and customer relationship building skills.
• Must be detailed oriented and organized.

Physical/Mental Demands:

• Must be able to lift up to 50 pounds.
• Ability to stand, walk, bend, twist, turn, climb stairs and on trailers.
• Due to the open environment of the shop, must be able to work in various weather and temperature conditions to include extreme heat, humidity and cold.
• Must be able to tolerate wearing personal protective equipment, including, but not limited to, a hard hat, steel toed safety shoes, hearing protection, respirators, and safety glasses.