Service Manager

Position: Service Manager

Responsibilities:

• Responsible for the performance and profitability of the service department and maximizing all

service requests and profitability for the branch service department through a targeted sales quota

of service as well as other products offered by the company.

• Protect and maintain all assets of assigned service department.

• Create a plan to identify all potential service customers.

• Develop and maintain positive long term relationships with all customers

• Maintain customer service information based on customer needs.

• Ensure customers have all information on our sales programs, including pricing,

• Products, promotions, contract and special pricing.

• Develop relationships with vendors.

• Respond to customer needs with appropriate parts and service solutions.

• Manage, coach and train service employees.

• Review and approve all service purchases.

• Responsible to meet sales.

• Maintains tools, equipment and supplies for service department.

• Knowledge of safe working conditions and competent of safety skills with all shop

tools.

• Perform other duties as assigned by management.

• Must follow all company safety policies and procedures, and immediately report any and all

accidents to a manager or supervisor.

Job Requirements:

• Have good written and verbal communication skills and the ability to succeed in a team

environment.

• Communicate with internal service staff to develop the support for the customer base.

• Investigate customer problems and identify proper solutions.

• Identify and profile target accounts and execute a plan to develop them as a

customer/partner.

• Develop and maintain positive long term relationships with all branch customers.

• Responsible for making regularly scheduled calls in order to identify service needs to

established customers and new accounts both by phone and in person.

• Identify and maintain core accounts and reinforce their purchase decisions by continually

offering them solutions to their changing environment.

• Developing relationships with all key customer employees, especially Branch and General

Managers, Parts Managers and Service Managers.

• Communicate with fellow employees to ensure customer satisfaction on all service work.

• Monitor costs and expenses.

• Responsible for making regularly scheduled calls in order to identify service needs with

established customers and new accounts both by phone and in person.

• Ensure that trailers are repaired and invoiced in a cost efficient manner.

• Conduct safety activities for service department (audits, meetings & training).

• Respond to customer requests to provide written estimates.

• Manage and track all service work. This includes communication and coordination with vendors,

shop foreman, end user, etc.

• Excellent communication and customer relationship building skills.

• Must be detailed oriented and organized.

Physical/Mental Demands:

• Must be able to lift up to 50 pounds.

• Ability to stand, walk, bend, twist, turn, climb stairs and on trailers.

• Due to the open environment of the shop, must be able to work in various weather and temperature

conditions to include extreme heat, humidity and cold.

• Must be able to tolerate wearing personal protective equipment, including, but not limited to, a

hard hat, steel toed safety shoes, hearing protection, respirators, and safety glasses.