Service Manager

The Service Manager at Raystown Ford will lead and oversee the daily operations of the service department in Huntingdon, PA. This role requires a proactive leader dedicated to delivering exceptional customer service while managing service staff, schedules, and workflow efficiently. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a thorough understanding of automotive service operations to ensure customer satisfaction and department profitability.

## **Responsibilities**

- Manage day-to-day service department operations, including staffing, scheduling, and workflow coordination.
- Ensure high levels of customer satisfaction by maintaining quality service standards and effective communication.
- Monitor service metrics and financial performance to meet or exceed department goals.
- Develop and train service advisors and technicians to improve productivity and customer service.
- Handle customer concerns and resolve complaints promptly and professionally.
- Collaborate with parts and sales departments to optimize service efficiency and sales opportunities.
- Maintain compliance with company policies, safety regulations, and warranty procedures.

## **Requirements**

- Proven experience in automotive service management or a related field.
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Solid understanding of automotive repair processes and service department financials.
- Ability to multitask, prioritize, and solve problems effectively.
- Proficient with service management software and Microsoft Office Suite.
- High school diploma or equivalent; additional technical or business education is a plus.

## **Benefits**

- Competitive salary range from $50,000.00 to $80,000.00 per year paid semi-monthly.
- Opportunities for professional growth and career advancement.
- Health, dental, and vision insurance options.
- Retirement savings plan with company contributions.
- Paid time off and holiday benefits.
- Employee discounts on vehicles and services.

## **About the Company**

Raystown Ford is a reputable automotive dealership located in Huntingdon, PA, committed to providing exceptional customer experiences and quality vehicle services. We pride ourselves on a dedicated workforce, a customer-first approach, and a strong community presence. Join our team to be a part of a thriving company that values integrity, teamwork, and professional excellence.