Service Manager

Location: Bismarck, ND

Company: H.A. Thompson & Sons

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Position Summary:

Are you looking for a new opportunity as a leader within the HVAC industry? Look no further! H. A. Thompson & Sons, a reputable HVAC company in Bismarck, ND, is seeking a skilled HVAC Service Manager to join our team. With over 118 years of experience in the industry, we take pride in providing high-quality HVAC services to our customers. Joining our team means becoming a part of a company that values professionalism, teamwork, and customer satisfaction. If you have the necessary qualifications and a passion for delivering exceptional service, we want to hear from you! We have a full-time position primarily responsible for meeting contractual commitments to customers in a timely, high quality manner while providing leadership and continued technical development of the service technicians.

Job responsibilities include:

• Time Management/Planning:
• Demonstrate ability to accurately determine job priorities by scheduling personnel and materials with the dispatcher.
• Assure proper staffing and training is in place to allow staff to complete all work in a cost effective and high quality manner. Coordinates all work through staff.
• Resolve schedule conflicts as required.
• Completion of 100% of Preventive Maintenance service calls in the month they are due.
• Documentation:
• Train, direct and evaluate staff in the proper, accurate and timely completion of all paperwork.
• Report progress and estimate deviations and customer complaints in writing.
• Audit weekly service reports for accuracy.
• Audit weekly time cards for accuracy.
• Sales Participation:
• Support sales force on calls including thorough inspection at start up for new Preventive Maintenance contracts.
• Understand the relationship between performance, customer satisfaction and new business.
• Promote new business and upgrading of existing agreements by instructing and directing staff to generate and report leads and sales opportunities.
• Codes, Standards and System Requirements:
• Understand mechanical systems and appropriate codes and industry standards. Assure permits are secured where applicable. Instruct and direct staff to provide design assistance to sales force as requested.
• Field Productivity:
• Instruct, direct and monitor staff in providing materials, direction, logistical support and tools to the field in order to maximize output per labor hour.
• Motivate staff and maintain high employee morale.
• Instruct and direct appropriate personnel to properly staff jobs to control labor costs.
• Instruct and direct staff to promptly respond to customer trouble (emergency) calls and resolve problems quickly and efficiently while building and maintaining customer confidence and satisfaction.
• Status Reporting:
• Conduct regular status reporting/review meeting with staff and managers. Compile information gathered, combine with personal observations and make recommendations to the general manager on all matters affecting service operations.
• Material Control:
• Instruct and direct staff to ensure cost effective and efficient use of equipment, tools and materials while ensuring efficient field operations.
• Expense Control:
• Instruct, direct and monitor staff in applying principles of cost/benefit to gain maximum utilization of company resources.
• Customer Relations:
• Instruct and direct staff to promptly address customer complaints to assure resolution and maintain long-term relationships.
• Training:
• Motivate and train staff. Develop and implement programs to improve skills of staff as individuals as well as a group.
• Assure technical capabilities for field force is consistent with current contractual commitments and market strategy.
• Continuous Recruitment:
• Promote professionalism and pride in order to attract high-promise human resources. Continually build and maintain a network of contacts.
• Other miscellaneous tasks/responsibilities as assigned.

Job Type: Full-time

Benefits:

• 401(k)
• Company truck
• Dental insurance
• Employee assistance program
• Employee discount
• Fuel card
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Relocation assistance
• Retirement plan
• Tools provided
• Vision insurance

Ability to Commute:

• Bismarck, ND (Required)

Ability to Relocate:

• Bismarck, ND: Relocate before starting work (Required)