Service Manager

Athens, AL (Tanner)

Type of Employment Full Time

TriGreen Equipment is seeking a Service Manager or an experienced Service Technician ready to take the next step into a leadership role. This opportunity is ideal for individuals with hands-on expertise in diagnosing, repairing, and maintaining commercial lawn care equipment, agricultural machinery, and worksite products, and who are ready to lead a high-performing service team.

The ideal candidate is a motivated professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer service while driving service department efficiency and profitability.

Major Functions and Scope:

• Represent TriGreen Equipment in a professional and honest manner, including appearance and dress in accordance with corporate standards.
• Develop and maintain effective Service Department processes to ensure internal and external customer satisfaction.
• Implement annual departmental goals and budget in alignment with organizational financial and operational targets.
• Execute the Service Department marketing plan and monitor performance monthly to ensure goals are met.
• Lead the adoption of best practices and standardized processes across the department.
• Monitor department and individual employee performance in line with labor sales goals and expense controls.
• Schedule and assign jobs to service team members based on skills and knowledge.
• Coordinate and resolve interdepartmental concerns and workflow issues.
• Submit all service warranty claims and Product Improvement Program (PIP) claims within designated timelines to ensure maximum reimbursement.
• Maintain tools, equipment, and vehicles in safe and operational condition.
• Ensure the Service Department is equipped with necessary tools and that all service equipment is properly maintained.
• Maintain a clean, safe, and organized service department environment.
• Make recommendations for the purchase and maintenance of service vehicles to support profitable operations.
• Establish and manage a priority system for scheduling service work to ensure timely and efficient completion of work orders.
• Review departmental performance reports and evaluate staff effectiveness.
• Conduct regular departmental meetings to communicate updates, goals, and improvements.
• Perform additional duties as assigned by the supervisor.

Knowledge, Experience, Competencies, and Supervision:

• Minimum 3+ years of experience in Service Department operations.
• Graduation from a John Deere Tech Program is preferred but not required.
• Strong proficiency in Microsoft Office applications and standard internet functions.
• Understanding of basic financial principles relevant to Service Department operations.
• High school diploma or GED equivalent required.
• Ability to interpret and analyze internal reports and departmental financial statements.
• Familiarity with John Deere equipment and competitive products.
• Previous supervisory or management experience is preferred but not required.
• Strong organizational skills and attention to detail.
• Ability to diagnose and repair mechanical issues related to agriculture and outdoor power equipment is preferred.
• Strong written and verbal communication skills.
• Effective problem-solving, business planning, and interpersonal skills.
• Ability to communicate effectively with individuals or groups, including employees and customers.
• Skilled in negotiating customer concerns to achieve satisfactory resolutions.
• Capable of collecting and analyzing data, establishing facts, and drawing valid conclusions.
• This role supervises Service Administrators, Service Foremen, Service and Setup Technicians, and Delivery Personnel.
• Must be physically capable of lifting at least 75 pounds and performing duties that involve standing, bending, squatting, or sitting for extended periods.

Benefits:

TriGreen Equipment offers a competitive and comprehensive benefits package, including:

• BC/BS Health Insurance
• Guardian Dental and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Holidays and Vacation
• Opportunities for career development and advancement

Pre-Employment Requirements:

• This position requires the successful completion of pre-employment screenings, including a drug screen.

Ready to Lead?

If you’re a skilled technician or current leader seeking to grow your career with a respected, service-driven company, apply today to join TriGreen Equipment as a Service Manager in Athens, AL.