Service Manager

Role & responsibilities

• Manage complete workshop/service operations and ensure smooth daily functioning.
• Lead, supervise and motivate the service team, technicians and support staff.
• Achieve workshop targets for labour revenue, service volume, customer retention and profitability.
• Monitor workshop productivity, technician efficiency and bay utilisation.
• Ensure high-quality repairs and timely delivery of vehicles to customers.
• Handle customer complaints and ensure quick and effective resolution.
• Monitor service quality, repeat repairs and customer satisfaction.
• Ensure proper job card, estimate, billing and warranty processes.
• Monitor spare parts consumption, inventory and coordination with the parts department.
• Ensure compliance with Royal Enfield service standards, processes and SOPs.
• Analyse workshop MIS and prepare regular performance reports.
• Coordinate with the OEM/service team and implement company initiatives.
• Ensure workshop cleanliness, safety, discipline and proper equipment utilisation.
• Drive service campaigns, customer follow-ups and retention activities.

Preferred candidate profile

• Diploma / Degree in Automobile or Mechanical Engineering preferred.
• 48 years of experience in automobile service/workshop operations.
• Experience as a Service Manager / Workshop Manager / Service Advisor in a reputed automobile dealership preferred.
• Experience with Royal Enfield or other two-wheeler dealerships will be an advantage.
• Strong knowledge of workshop operations, vehicle servicing and diagnostics.
• Good understanding of service revenue, productivity, customer satisfaction and workshop KPIs.
• Strong team leadership and people-management skills.
• Good communication, customer-handling and problem-solving abilities.
• Comfortable with MS Excel and dealership/service management software.
• Should be target-oriented, disciplined and capable of independently managing workshop operations.
• Candidate must be willing to relocate/shift to Indapur, Maharashtra.

Perks and benefits

• Competitive salary based on experience and capabilities.
• Performance-based incentives.
• Opportunity to work with a growing Royal Enfield dealership group.
• Career growth and leadership opportunities.
• Exposure to multiple dealership operations and OEM processes.
• Professional and supportive working environment.
• Training and skill-development opportunities.
• Employee benefits as per company policy.