Service Manager

Step into a role where your leadership transforms lives.

We’re looking for a Service Manager to join our team in Coventry!

This is a role for someone who wants to do more than manage a service. You’ll lead with purpose, bring our values to life and create the right environment for people we support and our teams to thrive.

Location: Location: Coventry and Warwickshire (CV5 - office and service based, with monthly travel to our head office in Wakefield).
Salary Range: £40,000 per annum.
Annual Leave: 25 days plus bank holidays.

Why Millennium Support?

At Millennium, our vision is simple: fulfilling lives.

That means creating the right support, opportunities and environment for the people we support to live the lives they choose.

It also means creating a place where our people can grow, develop and feel proud of the difference they make.

As Service Manager, you’ll play a key role in making that happen. You’ll lead your team, champion great support and make sure our values are reflected in everyday practice.

What you’ll be doing

You’ll take ownership of your service, making sure it’s safe, compliant and delivers high-quality, person-centred support.

The successful applicant will eventually hold Registered Manager status across our Coventry services and play a pivotal role in developing a support provision that maintains regulatory compliance, provides effective leadership, safeguards the safety and wellbeing of the people we support, responds to their individual needs and delivers effective therapeutic support.

You’ll create a team where people feel supported, listened to and empowered to do their best work. You’ll coach and develop a Deputy Manager and Team Leaders, helping them grow their confidence and capability.

You’ll use your knowledge of PBS and person-centred practice to help your team deliver the best possible outcomes for the people we support.

You’ll be visible, curious and proactive. You’ll spot opportunities to improve, challenge when things aren’t right and work with others to make positive change happen.

What you’ll bring

• Leadership experience – You’ve led teams within health and social care and know what great leadership looks like.
• A values-led approach – You care about people, lead by example and want to make a genuine difference.
• A commitment to learning – You hold a Level 4 qualification (or equivalent) and are committed to achieving Level 5.
• Resilience – You’re comfortable navigating challenge and change, while keeping your team focused and supported.
• Great communication – You’re confident building relationships and communicating with people at every level.
• A proactive mindset – You’re always looking for ways to improve services, develop people and achieve better outcomes.
• A full driving licence and access to a vehicle.

What you’ll get from us

We want our people to have the support and opportunities they need to thrive too. You’ll get:

• 25 days annual leave plus bank holidays
• Ongoing learning and development opportunities
• Strong support from our Senior Leadership Team
• Company pension
• Life assurance
• Cycle2Work scheme
• Blue Light Card
• Employee Assistance Programme, providing confidential support with everything from finances to wellbeing

Your impact

As Service Manager, you’ll be the person who helps turn our vision into reality every day. You’ll:

• be visible in your service, listening to your team and the people we support.
• set clear expectations, recognise great work and challenge practice when it needs to improve.
• develop future leaders, giving your Deputy Managers and Team Leaders the confidence and skills to grow.
• create a culture where people feel valued, included and empowered to fulfil their potential.

Ready to make your mark at Millennium?

If you’re ready to lead a service where what you do genuinely matters, we’d love to hear from you.

This advert is scheduled to close on , but don’t hang around. If we receive a high number of applications, we may close the advert early.

Please note: Millennium Support cannot provide international sponsorship to internal or external candidates at any time.

#INDHP

At Millennium, we believe everyone deserves to live life to the full.

Whoever you are.
Whatever your background.
And whatever your abilities.

This belief fuels us to empower adults with complex needs, and champion them on their unique journeys through life.

We’ll stop at nothing to fulfil the lives of everyone we work with.

Helping to find safe homes, forge meaningful friendships and build lasting skills, because we see possibilities, not limitations.

This isn’t just support...this is respect, this is freedom, this is fulfilling lives.

Millennium Support Ltd, Wright Suite, The Brewhouse, Nostell Business Estate, Wakefield, WF4 1AB

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