Service Manager

Summary of the main purpose of this job:
We are seeking an experienced, hospitality-driven Service Manager to join our team in the West Village. This is a hands-on leadership position for someone who thrives on the floor, genuinely enjoys taking care of guests, and knows how to lead a team through busy service while maintaining warmth, professionalism, and attention to detail.

The Service Manager will work closely with the General Manager and culinary leadership to oversee daily front-of-house operations, develop the service team, and ensure every guest receives a consistently exceptional experience.

Essential requirements of skills, experience, physical requirements etc.:

• 2+ years of restaurant management or comparable leadership experience, preferably in a high-volume, full-service NYC restaurant.
• Strong understanding of elevated yet approachable hospitality.
• Confident floor presence and the ability to remain composed during high-volume service.
• Excellent communication, organization, and problem-solving skills.
• Experience training, coaching, and motivating FOH teams.
• Solid knowledge of food, wine, spirits, and restaurant service.
• Ability to handle guest recovery with professionalism, empathy, and good judgment.
• Familiarity with restaurant POS and reservation systems.
• Working knowledge of NYC restaurant operations and applicable health and safety standards.

Main tasks, duties, authorization limits and deputy functions:

Summary of Key responsibilities:

• Lead and oversee front-of-house operations during service, maintaining a strong and visible presence on the floor.
• Set the tone for warm, attentive, knowledgeable, and genuine hospitality.
• Conduct pre-shift meetings and ensure the team is prepared with menu, beverage, allergy, VIP, and service information.
• Coach and develop servers, bartenders, hosts, runners, bussers, and other FOH team members.
• Monitor service standards and provide constructive, real-time feedback.
• Build relationships with guests, recognize regulars, and create memorable experiences.
• Handle guest concerns professionally and thoughtfully, finding solutions that strengthen guest loyalty.
• Support hiring, onboarding, training, scheduling, and performance management of FOH employees.
• Collaborate closely with the kitchen, bar, reservations, and management teams to ensure smooth communication and service.
• Maintain restaurant cleanliness, organization, opening/closing standards, and overall readiness.
• Assist with inventory, ordering, cash handling, POS procedures, and other administrative responsibilities as needed.
• Help ensure compliance with NYC Department of Health requirements, responsible alcohol service standards, and company policies.
• Identify opportunities to improve service, efficiency, team culture, and the overall guest experience.
• Perform other relevant duties as assigned

Schedule:

• 8-hour shift (Must be flexible to extended shift hours)
• Availability to work evenings, weekends, and holidays as required.

Job Type:

• Full-time Exempt
• The right candidate must lead by example and understand that great hospitality starts with the team.
• You are equally comfortable welcoming a regular at the door, helping a server through a challenging table, communicating with the kitchen during a busy push, and jumping in wherever needed.
• You care about the details without losing sight of the bigger picture: creating a restaurant where guests want to return and where employees are proud to work.

COVID-19 considerations:

Very safe work environment. HEPA Air filters throughout the office with all CDC protocol being followed.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• Health insurance
• Paid time off

Education:

• Bachelor's (Required)

Experience:

• transportation, logistics or warehouse operations setting: 10 years (Required)

Location:

• New York, NY (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• New York, NY (Required)

Ability to Relocate:

• New York, NY: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person