SERVICE MANAGER

Job Purpose:

To manage and supervise the daily operations of the workshop, ensuring repair and maintenance jobs are completed safely, efficiently, on time and to the required quality standards.

Key Responsibilities:

Workshop Operations

• Manage and oversee the daily activities of the workshop.
• Plan and allocate repair, servicing and maintenance jobs to technicians.
• Monitor all ongoing workshop jobs and ensure timely completion.
• Ensure workshop operations run smoothly and efficiently.
• Supervise and coordinate workshop technicians.
• Assign jobs according to technicians' skills and workload.
• Monitor attendance, productivity, work quality and discipline.
• Provide guidance and technical support to technicians when required.
• Conduct regular workshop briefings.
• Oversee inspection, troubleshooting, repair and servicing of Sideloaders.
• Ensure repair work is carried out according to proper procedures and quality standards.
• Check completed work before Sideloaders are released.
• Monitor recurring breakdowns and recommend corrective actions.
• Ensure preventive maintenance is carried out according to schedule.
• Workshop Safety & Housekeeping
• Ensure the workshop is clean, organised and safe.
• Ensure technicians follow safety procedures and use appropriate PPE.
• Monitor the condition and safe use of workshop tools and equipment.
• Ensure overhead cranes, forklifts and other workshop equipment are properly maintained and used safely.
• Report safety hazards and workshop issues to management.
• Coordinate with Store/Purchasing for required spare parts and materials.
• Monitor usage of spare parts and workshop consumables.
• Ensure tools and equipment are available and properly maintained.
• Report shortages or damaged tools/equipment to management.
• Job Documentation & Reporting
• Ensure workshop job cards, service reports and repair records are properly completed.
• Monitor pending and completed jobs.
• Prepare regular workshop status reports for management.
• Report major breakdowns, delays, technical problems and additional repair requir
• Coordinate with the Service/Customer Service team regarding customer repair requirements.
• Support technicians in urgent breakdown or field service situations.
• Ensure customer Sideloaders are ready for delivery or return within the agreed timeline.

Pay: RM5,500.00 - RM6,000.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Free parking
• Health insurance
• Meal provided
• Opportunities for promotion
• Parental leave

Work Location: In person