Service Manager

About Your New Employer

Join a growing organisation operating in the renewable energy sector, where you will have a key role in shaping and developing the Solar Service Department.

This is an excellent opportunity to:

• Lead a close-knit team of two Service Technicians.
• Take ownership of the daily operation and performance of the service function.
• Help develop proactive servicing and Operations & Maintenance initiatives.
• Improve customer satisfaction, operational efficiency and service delivery.
• Work in a flexible hybrid environment based in Enniscorthy, Co. Wexford.

About Your New Job

As Solar Service Manager, you will be responsible for the day-to-day operation of the Solar Service Department. You will ensure that maintenance, fault-finding, warranty and service work is delivered safely, efficiently and to a consistently high standard.

Your responsibilities will include:

• Manage and schedule the Service Technician team to ensure efficient service delivery and rapid customer response.
• Oversee service requests from initial triage through to completion, prioritising emergencies and minimising backlogs.
• Act as the main customer contact, providing technical support and regular service updates.
• Coordinate quality audits, O&M appointments, equipment, spare parts and subcontractors.
• Lead, coach and support technicians, including assistance with technical fault diagnosis.
• Monitor service performance, develop KPIs and report on departmental results.
• Identify recurring issues and implement process improvements, automation and proactive maintenance initiatives.
• Support the growth of new revenue streams through proactive servicing and O&M services.
• Maintain high standards of health and safety, compliance and service documentation.

What Skills You Need

To apply, you will need:

• At least two years’ Experience managing, scheduling or coordinating field service operations is essential.
• Strong planning, organisational and prioritisation skills.
• Excellent communication and customer relationship management abilities.
• Effective problem-solving and decision-making skills, especially under pressure.
• Experience using service management software, such as Zoho Desk.
• Analytical, KPI-focused and commercially aware.
• Strong leadership and people-management skills.
• Understanding of warranty management and service contracts.

Experience in solar PV, electrical, renewable energy or building services would be desirable, as would a solid understanding of fault-finding and maintenance principles.

Interview Process

The interview process consists of two rounds.

What’s Next

If you have field service coordination experience and are ready to take the next step into a Service Manager role within the renewable energy sector, apply now by emailing [email protected] or call me on 01 474 4627.