Service manager

Location: Tubize, Belgium

We say HI*

• Human Intelligence – Welcome among Thales Team!

Thales in Belgium is part of an internationally leading technology group in the defence and security, aerospace as well as digital identity and security markets. In a world characterised by uncertainties, we ensure that our customers, partners and employees can pursue new paths with confidence. For a future we can all trust.

Say HI* – to your career as

Service Manager At the Tubize site In Tubize , you will join more than 250 colleagues recognized by domestic and international partners for expertise on products such as Radio Frequency (RF) Products, C4ISR , Crypto Global Solution , MACS (Aeronautical Intercom) and many others.

Today the Group employs more than 1,000 people across nine sites in Belgium. Discover all Thales activities in Belgium here.

Your mission

• Lead the management of our defence and security services, ensuring high-quality service delivery aligned with industry standards. This role involves strategic oversight and client engagement to enhance operational efficiency.
• Work closely with internal teams, clients, and partners to meet and exceed service-level agreements (SLAs) while fostering a culture of excellence.
• Develop and maintain client relationships to understand their needs and drive satisfaction
• Monitor and improve service performance metrics, addressing any areas of concern proactively
• Collaborate with other departments, including sales, technical support, and project management, to align service delivery with business objectives.
• Implement and oversee processes for incident management, problem management, and service request management to enhance service efficiency.
• Prepare regular reports and presentations for management on service performance, challenges, and opportunities for improvement.

We are looking forward to

• Civil or industrial engineer, Business School Master Degree or equivalent
• Broad experience in internal and external projects/programs management in a high-tech and undefined
• Previous experience in Defence & Security projects is an asset
• Experience in project management methods (IPMA, PRINCE II, PMI) and services (ITIL)
• Languages: French, Dutch (professional use required for at least 1 of the 2 languages) and English required
• Experience in contract management is required
• Experience in customer relationship management and with subcontractor is required
• Experience in an international company is an asset

Thales is a global technology leader with more than 81,000 employees on five continents. The Group is investing in digital and “deep tech” innovations – Big Data, artificial intelligence, connectivity, cybersecurity and quantum technology – to build a future we can all trust.

For more than 20 years, Thales has pursued a robust corporate social responsibility (CSR) policy based on the highest international standards. The principles behind this policy are now captured in the company’s purpose of “ building a future we can all trust ”, which was adopted in 2020.

Say HI* – Your journey to us At times of change our international teams are ready to meet the complexity of today with the industry-leading technologies of tomorrow. Will you be part of it? We are looking forward to your online application. Great journeys start here, apply now!

• Human Intelligence

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