Service Manager

Take the lead in building an exceptional Service Department at our state-of-the-art Subaru dealership. We are seeking an experienced Service Manager to oversee the daily operations of the entire Service Department, including the service drive, shop, warranty operations, and customer experience. This role will be responsible for driving department performance, with a strong focus on labor gross, effective labor rate, technician productivity, workflow, and customer satisfaction. The Service Manager will work closely with Service Advisors, Technicians, Parts, and dealership leadership.

This is an exciting opportunity to join a new dealership and help build a high-performing Service Department from the ground up.

Responsibilities

• Drive Service Department performance, including gross profit, effective labor rate (ELR), hours per repair order (RO), and customer satisfaction (CSI).
• Lead, coach, and develop Service Advisors and Technicians while managing department capacity, workflow, and scheduling.
• Oversee warranty processes and claim accuracy in partnership with the Warranty Administrator.
• Manage department expenses, sublet repairs, and shop supply costs to support profitability.
• Address customer concerns and escalations while maintaining a high standard of customer service.
• Ensure compliance with manufacturer service standards, policies, and procedures.
• Partner closely with the Parts Department to maintain strong parts availability and service department fill rates.
• Work with the General Manager to improve fixed operations performance and maximize fixed absorption.

Qualifications

• Automotive service management experience, import preferred
• Command of service financials, warranty policy, and DMS service systems
• Manufacturer certification path and CSI track record
• Experience with a new dealership launch or opening team is a plus
• Must be authorized to work in the United States

Pay: $220,000.00 - $300,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Language:

• English (Required)

Ability to Commute:

• Los Angeles, CA 90007 (Required)

Work Location: In person