Service Manager

Job Summary

We are seeking a dynamic and results-driven Service Manager to lead our automotive service department with enthusiasm and expertise. In this role, you will oversee daily operations, ensure exceptional customer service, and drive sales growth through effective management of our service team. Your mechanical background and automotive knowledge will be essential in maintaining high standards of vehicle repair, diagnostics, and maintenance. As a Service Manager, you will motivate your team to deliver top-tier auto service experiences while maximizing revenue opportunities through upselling and efficient workflow management. Join us to lead a passionate team committed to automotive excellence and customer satisfaction.

Responsibilities

• Lead and supervise the service department team, including service technicians and advisors, fostering a positive and productive work environment.
• Oversee vehicle repairs, diagnostics, and maintenance procedures, ensuring quality workmanship aligned with industry standards.
• Manage daily operations such as scheduling appointments, coordinating workflow, and ensuring timely completion of services like oil changes, brake repairs, alignments, suspension work, tire services, shocks & struts, transmissions, air brake systems, and collision repairs.
• Utilize estimating software to prepare accurate repair estimates and communicate effectively with customers regarding services needed and costs.
• Drive sales by identifying upselling opportunities such as additional repairs or maintenance services while maintaining integrity and transparency with clients.
• Ensure compliance with safety protocols, dealership policies, and industry regulations across all service activities.
• Handle customer inquiries professionally, provide exceptional client communication, and resolve any concerns promptly to foster loyalty.
• Monitor parts inventory levels, order supplies as needed, and manage cash handling procedures accurately.
• Implement strategies to improve operational efficiency, increase revenue through effective service writing and sales techniques, and promote a high level of customer satisfaction.

Skills

• Extensive automotive diagnostics experience combined with mechanical knowledge across various systems including transmissions, brakes, suspension, air brakes, alignment, tire service, shocks & struts.
• Proven ability in auto estimating using popular software platforms; skilled in service writing and collision repair estimates.
• Strong dealership experience with a comprehensive understanding of auto service management principles.
• Excellent customer service skills with the ability to communicate clearly and build rapport with clients.
• Demonstrated success in upselling additional services while maintaining ethical standards.
• Experience in automotive repair processes such as oil changes, brake repairs, wheel alignments, suspension work, tire replacement, shocks & struts replacement.
• Ability to handle cash transactions accurately; familiarity with estimating software is preferred.
• Valid driver’s license with a clean driving record; experience in auto sales is a plus.

Join us as a Service Manager to lead an energetic team dedicated to delivering outstanding automotive care! Your expertise will inspire excellence while driving business growth through exceptional customer experiences and technical mastery.

Pay: $60,400.00 - $72,800.00 per year

Work Location: In person