Service Manager

Job Scope

1. Responsible for overseeing and managing the operations of three branches, located in Ipoh, Taiping and Sitiawan, ensuring smooth day-to-day functions and achieving business objectives.
2. To maintain and further improve the performance of the workshop operations
3. ⁠Responsible on overall management, supervision and control of the workshop operations in accordance to the policies and procedures set
4. Maintain and manage a daily record of repairs and services of vehicles undertaken and completed
5. ⁠To achieve the yearly after sales, parts and accessories’ target
6. Implementing standards/directives for aftersales defined in the dealership and those specified by distributor
7. ⁠Prepare annual operating budget, manpower, organization related matters
8. ⁠ Implement and promote service marketing plans and promotional activities on a monthly basis
9. ⁠Maintaining an up-to-date database of customers to enhance engagement, improve service delivery, and drive increased service volume intake.

Job Requirements

1. Diploma or Degree in Automotive Technology, Automotive Management, Business Administration, or a related field.
2. Minimum 3-5 years of relevant experience in automotive aftersales or workshop management.
3. Strong leadership, team management, and supervisory skills, with the ability to manage workshop operations across multiple locations.
4. Good knowledge of vehicle servicing, repairs, spare parts management, and aftersales operations.
5. Proven ability to achieve aftersales revenue targets, improve workshop productivity, and drive service intake.
6. Good understanding of dealership operating standards, distributor requirements, and aftersales policies and procedures.
7. Willing to travel between branches in Ipoh, Taiping, and Sitiawan as required.