Service Manager

Role: Service Manager

Role & Responsibility:

• SLAs monitoring the as per activities assigned.

• Tracking Installed / De-installed terminals.

• Co-ordination and daily reporting for field activities.

• Support for Field Team for issue resolution

• MIS Reports and maintain Dash Boards based on departmental needs and requirements.

• Various MIS report preparation for banking merchant as per Bank/management’s requirement

• Daily Assignment:

• Stock Management of Device & SIM card

• Daily Visit schedule report preparation and planning.

• Response and cooperation to team

• Timely deployment and update to backend team.

• Rejection completion in system on the same day.

• Monitoring task completion at merchant location on the system.

• Qualification & Experience:

• Graduate in any stream