Service Manager

Our Service Manager is directly responsible for the overall appearance and maintenance of the property, through direct leadership of the Service and Hospitality teams; and collaborating to accomplish tasks related to upkeep, unit turn over, ongoing maintenance and repairs; and continuous emphasis on safety.

At Founders Property Management, we care about our employees and support a culture where everyone matters and works collectively to get the job done. Our employees are empowered to do what’s best for the customer and are enthusiastic about building loyalty for our brand and their community. If this is what you are looking for, then Founders Property Management wants your unique and varied talents, your experiences and your strong work ethic at our one of our Phoenix, AZ properties as a Service Manager.

Founders Property Management is a group of individuals who are united as a team, dedicated to providing our residents, associates, and investors, with an experience that is pleasant and rewarding, and provides lasting value. We are unified in our desire to accomplish those goals, and to do so all of us at Founders Property Management have adopted certain Core Values. Our Core Values are what drive every decision and action you will take during your workday, and how we expect our teammates to act with everyone they encounter.

Our mission is to acquire sound, profitable real estate investments and manage them to the benefit of those we serve better than anyone in our industry.

Essential duties and responsibilities:

• Directs vendors engaged in ground maintenance activities, such as mowing lawns, trimming hedges, removing weeds, and raking and disposing of leaves and refuse.

• Directs service team engaged in general maintenance and upkeep of buildings and grounds, completing resident work orders, and preparing units for rent; in a timely manner. Duties may include:

• Painting, plumbing, carpentry work, drywall, electrical, HVAC.

• Cleaning and maintaining pool by emptying skimmers, testing chemicals, maintaining logs.

• Light electrical repairs on items such as, appliances, fixtures, switches, outlets, circuits, and ensures that all routine lighting inspections are completed and burnt-out bulbs are being replaced as necessary.

• Door locks, re-keying, P.O. boxes and locks.

• Following service process through to completion then inspects work for conformance to specifications and standards and ensures resident satisfaction.

• Directs team engaged in general housekeeping of units for rent and maintaining cleanliness of common areas, including buffing, dusting, sweeping, mopping, vacuuming, and other general cleaning.

• Directs workers assisting other departments as requested, including moving furniture, and unloading and storing supplies.

• Maintains stocks of frequently used items to maintain flow of work and take advantage of quantity buying power; requisitions equipment; tools, and supplies.

• Establishes or adjusts work procedures to meet production schedules.

• Ensures team assists in distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).

• Assures quality and quantity of models and market ready units by walking them daily and communicating any service-related needs to the service team.

• Ensures team meets regularly to discuss safety; upholding policies of the community; work problems or concerns; professionalism; and achievement of work goals.

• Regularly evaluates team, praises, and disciplines where appropriate, in conjunction with company policies for such action. Ensure actions are documented and that communication with supervisor and Human Resources is adhered to.

• Provides support to staff to encourage team work and lead as an example in creating a harmonious environment

• Analyses and resolves work problems

• Maintains accurate records regarding preventive maintenance, work orders, apartment refurbishing, annual inspections, inventories and purchase orders.

• Assists in apartment check-in and check-out inspections.

• Ensures the MSDS’s are updated at all times.

Join us if you

• Want to be part of a Top 100 Companies to work for in Arizona

• Have strong communication, influencing and time management skills.

• Enjoy being part of a team.

• Have previous maintenance manager experience

• Have the availability and flexibility to work weekends and be on-call.

Benefits we can’t wait to share with you:

• Medical

• Dental

• Vision

• Short Term Disability (company paid)

• Life Insurance (company paid for employee)

• Supplemental Insurances - Accident, Hospitalization, Spouse and Family Life Insurance

• 401K with an employer match

• Generous Paid Time Off

This position is eligible for a monthly bonus based on property performance measures

Education

Required

• High School or better in Other

Licenses & Certifications

Required

• Drivers License
• HVAC Certification

Skills

Required

• Residential Electrical
• HVAC Systems
• Plumbing Systems
• Safe Maintenance Practices

Preferred

• Leadership
• Pool/Spa Maintenance

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.