Service Manager

Polito Ford Lincoln Sales Ltd. is a family-owned dealership located in the Town of Lindsay, Ontario in the beautiful Kawarthas. We have been in business for over 30 years.

Position Summary

The Service Manager is responsible for overseeing and managing all service department operations to ensure both customer safety and satisfaction, as well as overall departmental success. A key priority for a Service Manager is to instill brand/dealership loyalty and ensure a positive customer experience.

The Service Manager has excellent communication skills and can listen and discern as well as manage the entire Service process. The Manager focuses on the big-picture without missing any of the details and delivers consistent positive results. They set an example as an expert in their field, setting a high standard of service for all aspects of the customer experience.

Job Duties

• Responsible for all aspects of dealership service department, including operational performance, operational & maintenance costs, safety of operation, plus compliance with applicable laws and regulations
• Directs procurement of all types of company-owned-and-operated automotive equipment, materials, supplies, and also parts required to maintain automotive equipment, garages, and storage facilities.
• Assist in problem solving, and diagnosing vehicle problems.
• Order and maintain service tools as necessary.
• Oversee administration of warranty claims.
• Manage hiring, training, supervising, and coaching of service department employees.
• Set schedules and assign tasks to service department employees.
• Review and analyze actions regularly to determine how to better utilize time and plan more effectively.

Specific Skills

• Strong aptitude for technical/mechanical repairs.
• Well versed in product line.
• Excellent time management skills.
• Outstanding customer service skills.
• Effective verbal and written communication skills.
• Organized and attention to detail with the ability to document customer needs.
• Ability to work in a team environment to achieve common goals.
• Flexible and open to change; initiative to take on special tasks as needed.
• Ability to manage customer complaints and to solve difficult or complex problems.
• Results-oriented and accountable for all aspects of the department.
• Able to operate manual and automatic transmissions.
• Proficient computer skills including Microsoft Office, Dealer software (preferably Serti),

Microcat, etc.

Requirements

• College Diploma or Trade School Certificate in Automotive Studies, or equivalent
• Valid driver’s license
• Dealership experience preferred
• Ideally three (3) years minimum as a Service Manager
• One (1) year Brand product experience.

Benefits

• Salary
• Health and Dental Care
• Disability Insurance
• Life/AD&D/Critical Illness insurance
• Ford Pension after 2 years of service

We thank all those candidates that apply but only those selected for an interview will be contacted.