Service Manager

Auric Motors is looking for Service Manager to join our dynamic team and embark on a rewarding career journey

• Team Management: Oversee a team of service technicians, coordinators, and support staff
• Provide leadership, guidance, and mentorship to ensure efficient and effective service operations
• Set performance expectations, conduct regular performance evaluations, and provide feedback to team members
• Service Delivery: Ensure the timely and successful delivery of services to customers
• Coordinate service requests, assign tasks to technicians, and monitor progress to ensure customer satisfaction and adherence to service level agreements (SLAs)
• Customer Relationship Management: Build and maintain strong relationships with customers by understanding their needs, addressing concerns, and ensuring exceptional service delivery
• Act as a point of contact for escalated customer issues and work towards resolution
• Service Planning and Scheduling: Plan and schedule service activities, including preventive maintenance, repairs, and installations
• Coordinate with customers, technicians, and suppliers to optimize service delivery and minimize downtime
• Resource Allocation and Inventory Management: Allocate resources, including technicians, equipment, and parts, to ensure efficient service operations
• Manage inventory levels, order parts and supplies as needed, and maintain accurate records of stock and usage
• Quality Assurance: Monitor service quality and ensure adherence to established standards and procedures
• Implement continuous improvement initiatives to enhance service delivery, efficiency, and customer satisfaction
• Conduct regular audits or inspections to identify areas for improvement
• Financial Management: Manage service budgets, monitor expenses, and implement cost control measures
• Analyze financial data, such as service revenue, profitability, and expenses, to identify opportunities for revenue growth and operational efficiency
• Training and Development: Develop and deliver training programs to enhance the technical skills and knowledge of service technicians
• Stay updated with industry trends, new technologies, and best practices in service management
• Provide coaching and professional development opportunities to team members
• Safety and Compliance: Ensure compliance with safety regulations and company policies
• Promote a culture of safety and ensure that service technicians adhere to safety guidelines and use appropriate personal protective equipment (PPE) when performing their duties
• Reporting and Documentation: Prepare and present service performance reports, including key performance indicators (KPIs), customer satisfaction metrics, and financial performance
• Maintain accurate documentation of service activities, customer interactions, and equipment service histories