Service Manager

The Ripon Group is a long-established machinery dealership serving agricultural, ground care and professional turf customers across the North of England. Founded in 1982, the Group operates through its two main divisions: Ripon Farm Services and Ripon Ground Care, each delivering specialist expertise, equipment and support to their respective sectors.

Through Ripon Farm Services, the Group supplies agricultural machinery, parts, servicing and precision technology solutions to farming businesses across Yorkshire, Teesside, Lincolnshire and Nottinghamshire. As a long-standing John Deere dealer, the business is known for its dependable service, skilled technicians and strong relationships within the farming community.

Job Overview
Executes customer requests by coordinating and directing the service workload for maximum efficiency and productivity while providing quality repair work. Shares information regarding Technician skills and training needs to the Group Service Manager. Aftermarket sales oriented.

Essential Duties

• Greets customers and listens carefully to their needs.
• Plans and allocates work for Technicians based on their expertise and skills.
• Directs and assists Technicians in their tasks to ensure repairs are completed correctly.
• Checks all completed jobs to ensure they are complete and accurate for both parts and labour, and invoices them in a timely manner.
• Responsible for the workshop efficiency of the depot ensuring maximum return on hours purchased and sold.
• Ensures that jobs are written up and passed for invoice in a timely manner.
• Ensures that service processes, policies and guidelines are followed and applied safely, and shares KPI’s with the team.
• Responsible for the special tool inventory and recommends the purchase of new tools if necessary.
• Maintains good discipline and organisation for the workshop, ensuring it is clean, tidy and safe, and monitors the workshop team.
• Shares daily discussions with the Group Service Manager to review workshop performance and to address any specific issues.
• Coordinates the training program with the Group Service Manager and ensures that tasks given to Technicians are consistent with their expertise.
• Manages ongoing relationships with John Deere and manufacturer personnel.
• Handles and resolves customer complaints pertinent to the department.
• Supervises and coaches the workshop team.
• Participates in recruiting, hiring and developing and retaining key talent.
• Acts in a professional manner and actively promotes Ripon Farm Services and John Deere with positivity and integrity and communicates effectively with all parties to drive the business forward.
• This list is not exhaustive and duties may vary from time to time.

Skills and Qualifications

• Preferably 3 to 5 years experience as a Service Technician or in a supervisory role or equivalent experience.
• Ability to lead others.
• High level of communication and human relations.
• Ability to use standard computer applications along with the ability to learn our bespoke IT programmes and systems.
• Familiar with John Deere and competitive products.
• Able to work under pressure.
• Ability to work extended hours and weekends.

Benefits

• Company pension scheme.
• Company sick scheme.
• 24 days holiday plus bank holidays.
• Day off for your birthday.
• Vehicle change policy - if applicable.
• Life insurance x 3 salary.
• Tailored career path.
• Manufacturer training.
• Employee uniform.
• Staff discount on showroom items.
• Free on-site parking.
• Health and well-being support line.
• Employer funded Cash plan to support with covering employees’ regular healthcare expenses.