Service Manager

Service Manager Opportunities – Child Safety Services

Do you have a passion for service excellence in the human services industry? Are you a strong leader and an innovative problem solver? Do you share our enthusiasm for client-directed service delivery across the disability, child safety, and community services sectors?

Ability Care Ltd is currently seeking two Service Managers to join our growing leadership team across South East Queensland:

• Service Manager – Child Safety Residential Services

We are looking for experienced leaders who bring initiative, creativity, and a genuine commitment to improving outcomes for the people we support.

Ability Care Ltd delivers services to customers across the disability, child safety, and community services sectors across South East Queensland.

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About the Role

As a Service Manager at Ability Care, your key responsibilities will include:

• Leading and managing services to deliver flexible, high-quality support to people requiring assistance

• Directly supervising support staff, including rostering, mentoring, and coaching

• Driving excellence in service delivery across your designated business area, including Supported Independent Living (SIL), Child Safety Residential Services, Community Access, Day Services, and Short-Term Accommodation

• Ensuring services operate in line with relevant legislative, contractual, and practice frameworks, including NDIS Practice Standards and Child Safety requirements where applicable

• Supporting positive outcomes through person-centred and trauma-informed approaches to service delivery

• Championing and growing Ability Care services across South East Queensland and statewide through local knowledge, partnerships, and innovation

• Promoting services by analysing market trends, gathering participant feedback, collaborating with stakeholders, and responding to emerging needs

• Working collaboratively with national colleagues to contribute to service planning and innovation

• Building and maintaining strong relationships with industry partners, stakeholders, local communities, government bodies, and people receiving support and their families

• Overseeing the effective management of resources and operations, including human, financial, and physical resources, as well as communication, marketing, and business processes

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About You

You will have experience within the disability, child safety, community services, or human services sector, with previous leadership or management experience highly regarded.

Child Safety Residential Services role, experience working with children and young people within residential care, trauma-informed practice, and stakeholder engagement will be highly regarded.

You will also demonstrate:

• Strong problem-solving skills and the ability to support growth in both participants and staff
• Flexibility and adaptability in a dynamic environment
• Experience managing complaints and resolving issues in a timely, professional manner
• Excellent verbal and written communication skills
• Proficiency in Microsoft Word, Excel, and Outlook, with the ability to learn new systems
• Strong organisational skills, with the ability to manage competing priorities and meet deadlines
• High levels of personal and professional integrity
• Proven people management experience

If you are seeking a rewarding career in a national organisation and have the drive to lead transformational change aligned with strategic goals, we would like to hear from you.

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Qualifications & Experience

For the Child Safety Residential Services position, applicants must hold (or be actively working towards) a relevant qualification aligned with Child Safety residential care requirements, such as:

• Certificate IV in Child, Youth and Family Intervention
• Certificate IV in Youth Work
• Certificate IV in Community Services
• Certificate IV in Disability Support
• Or another recognised qualification relevant to residential care and human services

Applicants with experience in trauma-informed care, therapeutic residential models, and supporting children and young people with complex behaviours will be highly regarded.

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Requirements

Applicants must be willing to undergo relevant checks and hold:

• The right to work in Australia
• A current criminal history check
• A valid Working with Children/Vulnerable People clearance
• A current driver’s licence
• Relevant qualifications aligned to the position applied for

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Work Location

This role is based in Logan; however, you may be required to work across alternate office locations, community-based settings, and/or from home, as needed.

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What We Offer

• A professional, respectful and supportive workplace with a collaborative team environment.
• A competitive salary aligned with the SCHADS Award, with salary packaging options to maximise your take-home pay.
• The option to salary package a vehicle as part of your remuneration arrangements.

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How to Apply

Please provide:

• A cover letter outlining how your qualifications, experience, and skills align with the role
• Your CV
• Copies of relevant qualifications
• Contact details for two referees

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Equal Opportunity & Child Safety Commitment

Ability Care Ltd is an equal opportunity employer and a Child Safe Organisation, committed to creating safe, inclusive and supportive environments for the children, young people and individuals in our care.

We are dedicated to building a diverse workforce that reflects the communities we support and strongly encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, women, and individuals from culturally and linguistically diverse (CALD) backgrounds.

The safety, wellbeing and protection of children and young people are fundamental to our organisation. All successful applicants will be required to meet relevant screening, safeguarding and employment requirements.