Service Manager

Harley Davidson of Dothan/Holland Motorsports is currently seeking an outgoing mature Service Manager with a passion for helping customers and the personal drive to excel in this exciting industry.

Major Duties and Responsibilities

· Provide prompt, dependable, high quality vehicle service to (internal & external) customers.

· Ensure service department contributes an acceptable level of gross $ net profit.

· Maximize productivity levels of service technicians.

· Ensure service personnel are alert, well trained, and available when needed.

· Review work-in-progress to ensure quality and timeliness.

· Make estimates for internal and wreck repairs.

· Establish procedures to initiate and forward all customers paid, warranty and internal repair orders.

· Develop procedures that ensures a smooth flow of parts to Service Technicians during jobs.

2)Management

· Employ sound management practices to ensure service department contributes acceptable levels of gross and net profit.

· Grow the volume of service work.

· Maintain budgeted revenue and expense objectives.

3)Customer Service

· Provides superior customer service to both internal and external customers. Follow up with a phone call to all service customers.

· Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to Superior Customer Service.

4)Promotions

· Plan and execute “exceptional” promotions to bring both “new and existing” customers into the dealership on a regular basis.

Supervisory Responsibilities

· Establish departmental work schedule, balancing the workload of all employees.

· Establish job assignments for all Service employees within their skill level.

· Manage employee performance (evaluate and council).

· Provide training for all Service employees (seminars; workshops; etc.).

· Monitor and address all comebacks with individual technicians.

· Oversee Parts to Service Liaison Position.

Commitments

· Treat all employees and customers fairly, courteously, and with dignity.

· Model superior customer service behavior for all personnel by maintaining positive relationships with customers, employees, GM and owner(s).

· Be prompt and available for flexible scheduling.

· Be honest and fair in all business dealings.

· Demonstrate an interest in growing the business.

Qualifications & Job Requirements

· Experience within the service department of a motor vehicle or other type dealership.

· Experience with Service management computer software or the ability to quickly learn due to general knowledge and experience with computers.

Must be able to pass a drug test.

Must have a valid drivers license and be insurable.

Working Conditions

· Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

· Occasionally, exposed to exhaust fumes or other airborne particles.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person