U
Unicorn Denmart Ltd.
Service Manager
Skills
Compliance
12 days ago
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Important information
Contract type:
Permanent
Location:
Delhi, India
Work mode:
Onsite
Published on:
14 October 2026
What they need
Key Result Areas (KRAs) Service Manager
- Service Delivery & Equipment Uptime
- Ensure maximum equipment uptime and call closure within 3 days as per SLA.
- Reduce repeat complaints and improve service TAT.
- Customer Satisfaction
- Monitor pending calls and resolve escalated complaints.
- Ensure timely customer communication and high satisfaction levels.
- Team Management & Productivity
- Manage and mentor Service Engineers.
- Monitor productivity, review performance, and arrange technical training.
- Spare Parts & Inventory Coordination
- Ensure spare parts availability and minimize downtime due to shortages.
- Monitor spare consumption and equipment failure trends.
- AMC/CMC & Cost Control
- Drive AMC/CMC renewals and monitor profitability.
- Follow up on expiring warranties and control spare replacement costs.
- Process Compliance & Reporting
- Ensure proper service documentation and ERP updates.
- Submit timely MIS reports and conduct RCA for major failures.
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