Service Manager

About the role

Autohub Group of Companies is seeking an experienced Service Manager to join our team in Quezon City, Metro Manila. This is a full-time position that plays a crucial role in overseeing all aspects of our automotive service operations. As Service Manager, you will be responsible for ensuring exceptional customer service, managing service teams, optimising operational efficiency, and maintaining the highest standards of workmanship. This position is integral to our mission of delivering outstanding automotive service excellence and directly impacts customer satisfaction and business profitability.

Key responsibilities

• Manage and supervise all service department staff, including technicians, service advisors, and administrative personnel
• Schedule service appointments and manage workflow to ensure optimal use of service bay capacity and technician time
• Oversee vehicle inspections, diagnostic procedures, and repair work to ensure quality standards are met
• Prepare and manage service department budgets, monitor expenses, and work towards profitability targets
• Handle customer concerns and complaints professionally, ensuring timely resolution and customer satisfaction
• Maintain accurate service records, vehicle histories, and documentation in compliance with company policies and regulations
• Implement and enforce health and safety protocols within the service department
• Liaise between customers, service advisors, and technical staff to ensure clear communication and quality service delivery
• Monitor inventory of parts and supplies, coordinating with procurement to minimise waste and stockouts
• Develop and deliver training programmes to enhance team skills and maintain service standards
• Analyse service performance metrics and implement continuous improvement initiatives
• Ensure compliance with manufacturer warranties and service protocols for all vehicles serviced

What we're looking for

• 5+ years of experience in automotive service management or a supervisory role within an automotive service environment
• In-depth knowledge of automotive service operations, including diagnostics, maintenance, and repair procedures
• Strong leadership and people management skills with the ability to motivate and develop team members
• Excellent communication and customer service skills with a proven track record of handling challenging customer situations
• Proficiency in service management software and computer systems
• Sound understanding of vehicle maintenance schedules, manufacturer specifications, and warranty requirements
• Ability to read and interpret work orders, service bulletins, and technical documentation
• Knowledge of health and safety regulations relevant to automotive service facilities
• Strong organisational and time management skills with the ability to multitask and prioritise effectively
• Problem-solving abilities and a commitment to continuous improvement
• Preferably, experience with dealership operations or a background as a technician or service advisor
• Valid driver's licence and reliable transportation

About us

Autohub Group of Companies is a leading name in the automotive industry, committed to providing exceptional service and expertise to our customers. With a strong presence across the Philippines, we pride ourselves on our dedication to quality workmanship, customer satisfaction, and employee development. Our values centre on integrity, excellence, and customer-focused service. We are passionate about supporting the automotive needs of our community and building long-term relationships with both customers and team members. Join us and be part of a dynamic organisation where your contributions are valued and your career can flourish.

What we offer

At Autohub Group of Companies, we believe in investing in our team members. We offer competitive remuneration packages commensurate with experience and qualifications. Additional benefits include opportunities for professional development and training in the latest automotive technologies and management practices. We foster a collaborative work environment where your contributions are recognised and rewarded. We also provide a supportive workplace culture that values teamwork, integrity, and continuous learning. If you have any specific requirements or need support during the recruitment process, we encourage you to discuss these with us.

Apply now

If you are an experienced Service Manager with a passion for automotive excellence and a commitment to outstanding customer service, we would like to hear from you. Please submit your CV, a cover letter outlining your relevant experience, and any supporting documentation to our recruitment team. Join Autohub Group of Companies and take your automotive service career to the next level.