Service Manager

Tri-State Truck Center – Springfield, Missouri

Job Overview

Tri-State Truck Center is seeking an experienced and motivated Service Manager to lead our service department at our Springfield, Missouri, dealership. As a family-owned business since 1945, we take pride in building lasting relationships with our customers and providing dependable service they can trust. As an authorized Mack and Volvo dealership, we are committed to delivering quality repairs, outstanding customer service, and keeping our customers’ trucks on the road.

The ideal candidate will have at least 5 years of previous experience in the automotive industry, strong leadership skills, and a passion for delivering exceptional customer service. Experience managing a service department or leading a team of technicians is highly preferred. Knowledge of heavy-duty trucks is a plus.

In this pivotal role, you will oversee the daily operations of the service department, lead and develop a team of skilled technicians and service advisors, maintain efficient workflow, and drive service department performance and profitability. If you thrive in a fast-paced environment and enjoy leading a team dedicated to quality and customer satisfaction, we encourage you to apply!

Duties and Responsibilities

• Oversee and coordinate the daily operations of the service department to ensure efficient workflow, productivity, and high-quality service.
• Lead, motivate, and develop service technicians and service advisors through scheduling, training, coaching, and performance evaluations.
• Monitor repair orders, labor hours, shop productivity, and service department performance to meet business goals.
• Oversee vehicle and truck repairs, diagnostics, preventative maintenance, and other service operations.
• Review repair estimates, work orders, and service recommendations to ensure accuracy and quality.
• Communicate with customers regarding repair needs, estimates, service timelines, and recommended maintenance.
• Build and maintain strong customer relationships through professional communication and exceptional service.
• Identify opportunities to grow service business and improve customer retention while maintaining honesty and transparency.
• Ensure technicians have the tools, equipment, training, and resources needed to perform their jobs effectively.
• Maintain compliance with company policies, safety regulations, and industry standards.
• Promote a clean, safe, and organized service department.
• Work closely with dealership management and other departments to support overall dealership goals.

Requirements and Qualifications

• Minimum of 5 years of previous experience in the automotive industry.
• Previous service management or supervisory experience preferred.
• Knowledge of heavy-duty trucks, diesel engines, or commercial vehicle maintenance is a plus.
• Strong understanding of vehicle repair, diagnostics, and maintenance procedures.
• Proven leadership skills with the ability to motivate, coach, and develop a team.
• Excellent customer service and communication skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic computer skills and the ability to learn dealership management and service estimating software.
• Commitment to safety, quality workmanship, and customer satisfaction.

Why Join Tri-State Truck Center?

• Family-owned and operated since 1945.
• Work with an established Mack and Volvo truck dealership.
• Join a team that values relationships, teamwork, and customer service.
• Opportunity to lead a dedicated service team and make a meaningful impact on dealership performance.
• Be part of a company committed to supporting its employees and customers for the long haul.

Apply Today!

If you have the experience, leadership, and drive to lead a successful service department, we want to hear from you! Join the Tri-State Truck Center team in Springfield, Missouri, and help us continue our tradition of dependable service and customer satisfaction.

Pay: $57,800.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person