Service Manager

Overview

GA CHECKPOINT is looking for someone with amazing customer service skills to join our team as our SERVICE MANAGER at our PORT COQUITLAM location! If you’re organized, a strong communicator, and thrive in a fast-paced environment where problem-solving, teamwork, and keeping things running smoothly are key, this could be a great fit. Previous service writing experience is required. Knowledge of either the motorsports or marine industries is a plus, but not required—we’re happy to train someone who’s eager to learn and motivated to succeed!

This is a full-time position, working Tuesdays-Saturdays, 9am-5:30pm. Compensation will be based on experience and qualifications.

Job Summary:

• Oversee the day-to-day operations of the service department, providing leadership, direction, and support to technicians to ensure work is completed efficiently and to a high standard.
• Assign and prioritize repair orders based on technician experience, certifications, workload, availability, repair requirements, customer appointments, promised completion times, and carryover work.
• Monitor shop capacity, technician productivity, and bay utilization to maintain an efficient workflow and minimize downtime between jobs.
• Track repair progress throughout the day, proactively identifying potential delays and adjusting job assignments or priorities as needed to keep work moving.
• Communicate regularly with Service Advisors regarding repair status, additional work, delays, and revised completion times to ensure accurate customer updates.
• Coordinate with the Parts Department to address parts availability issues and minimize disruptions to ongoing repairs.
• Ensure approved additional work is assigned promptly and follow up on units awaiting diagnosis, parts, customer authorization, or other outstanding information.
• Manage unfinished jobs carried over to the following day, ensuring outstanding repair orders are prioritized appropriately and completed jobs are closed promptly in collaboration with Service Advisors.
• Identify recurring workflow issues, capacity concerns, and operational bottlenecks, working with the Operations Manager to implement improvements where needed.
• Maintain clear communication and collaboration between technicians, Service Advisors, the Parts Department, and the Operations Manager to support an organized and productive service department.

Qualifications & Experience

• Minimum 2+ years of experience as a Service Writer, Service Advisor, or in a similar service department role.
• Previous management or supervisory experience, with the ability to lead, support, and coordinate a team effectively.
• Strong organizational and time-management skills, with the ability to prioritize multiple repair orders, manage workloads, and maintain an efficient shop workflow.
• Excellent communication and customer service skills, with the ability to coordinate between technicians, customers, the Parts Department, and management.
• Strong problem-solving skills and the ability to adapt to changing priorities, resolve workflow challenges, and keep repairs on schedule.
• Comfortable using computers and service management software, with strong computer skills and the ability to learn new systems quickly.

Additional Assets

• Technical knowledge of marine products, boats, outboards, or motorsports equipment is a strong asset.
• Experience in a marine or motorsports service department is considered an advantage.

Company Profile

GA Checkpoint is the largest exclusive Yamaha Motorsports & Marine dealership on the west coast. We stock and service Yamaha’s lineup of products such as motorcycles, ATVs, outboards, and more! In addition, we offer a wide selection of boats from trusted brands such as Kingfisher, Hewescraft, Highfield, and Zodiac. We have been growing and servicing the lower mainland for more than 50 years, & our dealership has maintained its 5-star status and newly Elite Status for many consecutive years.

At GA Checkpoint, we understand what we sell - FUN. From the moment a customer walks in, we want their experience to be an easy and enjoyable one. They are coming to us not only to fulfill a dream or hobby but to become part of our community. We’re looking for someone excited to be part of that community, while working alongside our dynamic, hardworking, and fun team!

Pay: $70,000.00-$80,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Store discount

Application question(s):

• We’d love to know about your connection to boating or motorsports! Do you have any experience, knowledge, or personal interest in these areas? Tell us a bit about it.
• This is a full-time position (40 hours per week) with a set schedule: Tuesday to Saturday, 9:00am–5:30pm. Are you able to work these hours?

Experience:

• Service Writing: 2 years (required)
• management or leadership: 2 years (required)

Work Location: In person