Service Manager

The General Service Manager is a multi-site maintenance leader who oversees maintenance operations across 3 or more communities. This position provides strategic direction, vendor management, and leadership development to ensure consistent service delivery, property readiness, and team performance across the portfolio.

KEY RESPONSIBILITIES

• Provide oversight and strategic direction for maintenance operations across 3+ communities, ensuring consistent quality standards and service delivery
• Manage, mentor, and develop Service Managers and Senior Service Managers, fostering leadership growth, accountability, and succession readiness across sites
• Oversee vendor relationships across the portfolio — negotiate service contracts, schedule third-party work, and monitor contractor quality and completion
• Direct and coordinate unit turn scheduling and execution across properties to minimize vacancy loss and ensure move-in readiness on time
• Conduct routine site inspections across all communities to assess property condition, curb appeal, safety compliance, and maintenance quality
• Lead portfolio-wide preventative and scheduled maintenance programs, ensuring timely execution and compliance with company standards
• Manage inventory control and supply chain needs across multiple communities, ensuring adequate parts, tools, and materials are available at each site
• Perform needs assessments to identify capital improvement priorities, deferred maintenance, and system replacement timelines across properties
• Provide advanced technical support for HVAC, plumbing, electrical, and building systems troubleshooting across communities when escalation is needed
• Support repair, maintenance, and capital budget planning and cost control across assigned communities
• Ensure all maintenance team members across sites maintain required licenses and certifications (EPA, CPO, CAMT, and applicable local/state requirements)
• Follow and enforce company safety procedures, OSHA/MSDS compliance, and appearance standards across all sites

REQUIRED SKILLS/QUALIFICATIONS

• Minimum 5+ years of progressive multifamily maintenance management experience, including multi-site oversight
• Advanced knowledge of HVAC, plumbing, electrical, carpentry, and general building systems
• EPA certification (Type I, II, or Universal) required; CPO certification strongly preferred
• Proven leadership experience managing, developing, and elevating maintenance teams across multiple properties
• Strong vendor management, contract negotiation, and project coordination skills
• Valid driver’s license and reliable transportation; ability to travel between communities regularly
• High School diploma or equivalent

PREFERRED QUALIFICATIONS

• Trade school, technical certification, or some college preferred
• Experience managing maintenance operations for 600+ combined units across a portfolio
• Background in capital project planning, budget management, and long-term property needs assessment
• Bilingual communication ability where useful for the portfolio

COMMUNICATION SKILLS

• Provide strategic leadership communication across multiple sites, aligning Service Managers and their teams on priorities, standards, and company initiatives
• Mentor and coach Service Managers and Senior Service Managers on leadership development, technical skills, team performance, and career growth
• Interface with Regional Vice Presidents, Community Managers, and corporate leadership on property condition, capital needs, and maintenance strategy
• Manage vendor and contractor relationships, including contract negotiation, scope-of-work communication, and quality accountability
• Create and present portfolio-level reports on maintenance performance, budget variance, turn metrics, and capital planning to property ownership and leadership

TECHNOLOGY SKILLS

• Expert-level proficiency in property management and work order platforms (e.g., Yardi, SmartRent) with ability to analyze performance data across multiple communities
• Advanced use of CMMS for tracking preventative maintenance schedules, work order trends, and inventory levels across the portfolio
• Proficiency in budget tracking, vendor management tools, and reporting dashboards
• Ability to leverage technology for remote monitoring and management of building systems across sites

PHYSICAL/WORK REQUIREMENTS

• Frequent travel between communities, walking, lifting, climbing, outdoor work, and on-call availability
• Emergency/weekend support is required
• Must be able to work varied schedules including weekends and holidays as needed

This job description is intended to describe the general nature and level of work performed by incumbents in this role. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be changed or assigned at any time based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role. Employment is subject to all applicable company policies and laws, including Fair Housing, safety, and nondiscrimination requirements.

WHY JOIN BRIDGE PROPERTY MANAGEMENT?

We are dedicated to fostering an inclusive workplace where everyone feels valued. Beyond recruitment, we continuously refine our workplace practices to support our employees’ growth and success. We are also proud to support Environmental, Social, and Governance (ESG) initiatives across all Bridge properties and offices.

WHAT WE OFFER

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability.
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability.
• Access to Mental Health & Well-Being service.
• 401K: Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. *The employee must be at least 21 years of age and have worked for the Company for at least 60 days.
• Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year.
• 11 Paid Holidays per year.
• Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child.
• Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months.

We at Bridge acknowledge and appreciate the uniqueness of each individual, understanding that our people are the key to our success. We are committed to fostering an inclusive environment where everyone feels respected and valued. Our dedication extends beyond our business goals to making a positive impact in our communities and upholding Sustainability and Responsibility (S&R) principles at our properties and corporate locations. We evaluate all candidates based on merit, without any discrimination based on race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law. As an equal opportunity employer, we are devoted to creating an inclusive hiring process. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities. Our goal is to provide fair opportunities and access throughout the recruitment, hiring, and employment experience.