Service Manager

Job Overview
We are seeking a dedicated and experienced Service Manager to oversee our automotive service department. The ideal candidate will possess strong mechanical knowledge and a passion for customer service, ensuring that our clients receive the highest quality of service. This role requires effective management of staff, operations, and customer interactions to maintain a productive and efficient service environment.

Responsibilities

• Manage daily operations of the service department, ensuring efficiency and high-quality service delivery.
• Oversee vehicle maintenance and repair processes, ensuring all work meets company standards.
• Utilize mechanical knowledge to assist technicians with complex repairs and diagnostics.
• Handle cash transactions accurately and maintain financial records related to service operations.
• Write detailed service reports and estimates for customers, clearly communicating necessary repairs and services.
• Implement upselling strategies to promote additional services and products to customers.
• Supervise staff performance, providing training and development opportunities for team members.
• Ensure compliance with safety regulations and company policies in all service activities.
• Maintain inventory levels for parts and supplies related to shocks, struts, tire services, and other automotive needs.

Qualifications

• Proven experience in auto service management or a similar role within the automotive industry.
• Strong mechanical knowledge with hands-on experience in vehicle maintenance and repair.
• Familiarity with cash handling procedures and financial record keeping.
• Excellent communication skills for effective interaction with customers and team members.
• Experience in service writing, auto estimating, and upselling techniques is highly desirable.
• Knowledge of tire services, shocks, struts, and general automotive services is a plus.
• Ability to lead a team effectively while fostering a positive work environment.
• A valid driver's license is required; additional certifications in automotive repair are advantageous.

Join us as we strive to provide exceptional automotive services while fostering a collaborative team atmosphere. We look forward to welcoming a passionate Service Manager who shares our commitment to excellence.

Job Type: Full-time

Pay: $80,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Vision insurance

Work Days:

• Monday to Friday

Work Location: In person