Service Manager

Position: Service Engineer- Fiber Laser Cutting Machine

Company: Truway Machinery Industry: Industrial Machinery / Laser Technology

Location: Navi Mumbai (Head Office) + Pan India On-Site Travel

Employment Type: Full-Time | Field Service

Experience: 2 to 5 Years Qualification: Diploma / B.E. / http://B.Tech - Mechanical / Electrical / Electronics / Mechatronics

About Company: Truway Machinery is a leading manufacturer and service provider of Fiber Laser Cutting Machines. We provide high-precision cutting solutions and after-sales service support across India. Our Head Office is located at Navi Mumbai with Plant in Pune and Manesar, Haryana.

Job Summary: We are looking for a competent and customer-focused Service Engineer responsible for end to-end machine installation, preventive maintenance, breakdown support and customer training for our Fiber Laser Cutting Machines.

Key Responsibilities:

A. Installation & Commissioning

1. Installation, testing and commissioning of new/refurbished Fiber Laser Cutting Machines at customer premises.

2. Complete electrical, mechanical, software configuration and laser alignment.

B. Service & Troubleshooting

3. Provide prompt on-site and remote technical support to customers.

4. Troubleshoot and resolve faults related to Laser Source (IPG / MAX / Raycus), Cutting Head (Raytools / Precitec / WSX), Chiller, CNC Controller (Cypcut / Beckhoff / Fanuc), Servo Drives & Motors.

5. Handle breakdown calls and ensure minimum machine downtime.

C. Maintenance

6. Perform preventive maintenance, machine calibration, and performance checks as per service schedule.

7. Optimize cutting parameters and laser power settings for different materials (MS, SS, Aluminium).

D. Customer Relations & Documentation

8. Provide operator training on machine operation, safety, programming and basic maintenance.

9. Prepare and submit Daily Service Reports, Installation Reports, and Machine History Cards in CRM / Service App.

10. Coordinate with internal Service, Spare Parts, sales and R&D team for quick resolution.

Technical Skills Required: - Hands-on experience with Fiber Laser Cutting Machines 1kW to 12kW - Strong knowledge of Mechanical, Electrical, Pneumatic, Chiller Circuit - Knowledge of CypCut / CypOne Software, AutoCAD, Beam Alignment - Ability to read electrical drawings & fault codes

Soft Skills Required: - Excellent customer handling & communication skills - Self-motivated, able to work independently at field locations - Willingness to travel Pan India at short notice - Two-wheeler / Four-wheeler license preferred

What We Offer: - Salary: As per industry standards + Overtime - Allowances: Travel Allowance (TA) + Daily Allowance (DA) + Lodging for outstation service - Tools: Company-provided toolkit, SIM for service reporting - Career Growth: Opportunity to grow as Senior Engineer / Service Manager

Reporting To: Service Manager

How to Apply: Interested candidates can share their CV at [email protected] or WhatsApp at 7710028189 with subject line

"Application for Service Engineer - Navi mumbai, Pune, Manesar Haryana