Service Manager

Core Responsibilities

• Workshop Management: Direct day-to-day service operations, monitor repair orders, and keep workflow organized.
• Team Leadership: Supervise, train, and schedule Service Advisors, technicians, washing staff, and support personnel.
• Customer Relations: Act as the main point of contact for complex issues, handle escalations, and maintain high customer satisfaction (CS) and Net Promoter Scores (NPS).
• Performance & Targets: Track workshop productivity, labor hours, efficiency, revenue targets, and departmental gross profit.
• Brand Compliance: Ensure all services and repairs follow official Honda manufacturer guidelines, safety policies, and warranty rules.
• Cross-Department Coordination: Work closely with the parts department to manage spare parts availability and prevent repair delays.

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Provident Fund

Work Location: In person