Service Manager

This is genuinely one of my favourite clients to recruit for. The leadership team have all come from an engineering background, so they understand the realities of the job and what it's like working in the industry. They're approachable, down-to-earth, and have built a business that looks after its people.

Following a recent merger, they have secured a strong partnership with a large housing organisation operating across London, putting them in an exciting period of growth. With their headquarters based in the Midlands and plenty of work in the pipeline, this is an excellent opportunity to join a business that's moving in the right direction.

They are open to speaking with experienced engineers who are looking to take the next step in their career and move off the tools into a more senior position, as well as established professionals already working in a similar role who are looking for a fresh challenge. The work predominantly focuses on residential block properties throughout London and the surrounding areas.

Service Manager

The Role

My client is seeking an experienced Service Manager or a Senior Engineer looking to move on their career to the next step, the role will be to oversee and control the daily delivery of service operations, ensuring works are completed safely, efficiently, and to a high standard.

You will play a key role in coordinating planned maintenance and reactive works, supporting engineers, and acting as the central link between clients, engineers, and internal teams.

Key Responsibilities

• Organising and coordinating PPM schedules and reactive service requests
• Site Visits to quote on jobs
• Managing field engineers, subcontractors, and third‑party suppliers
• Tracking workloads and job progress through service management software (e.g. Simpro or similar)
• Producing RAMS and ensuring all works meet health & safety requirements
• Serving as the primary contact for customers, contracts, and stakeholders
• Participating in contract review meetings and preparing KPI performance reports
• Reviewing service reports and resolving any compliance or quality issues
• Preparing and issuing quotations for remedial and additional works
• Assisting with invoicing, tracking service revenue, and supporting forecasts
• Maintaining accurate and up‑to‑date records across internal systems

About You

You will be an organised, motivated professional with a structured approach to service coordination and a strong focus on customer delivery.

The successful candidate will ideally demonstrate:

• Previous experience in a Service Manager or Senior Alarm Engineer
• Background within the fire and security sector
• Proven experience managing service or PPM contracts
• Working knowledge of service management systems such as Simpro
• Excellent attention to detail with the ability to juggle competing priorities