Service Manager

Service Manager / Field Service Manager / Heavy Equipment Service Manager

Location: Delaware (Laurel Area)

Service Manager / Field Service Manager / Heavy Equipment Service Manager required to join an established manufacturer and rental provider of specialist heavy construction equipment, including hydraulic piling rigs, drilling equipment, hydraulic hammers and foundation machinery.

Service Manager / Field Service Manager / Heavy Equipment Service Manager will take responsibility for a small team of Service Technicians, overseeing field service operations, workshop activities, equipment maintenance, rental returns, technician scheduling and customer billing.

This is an excellent opportunity for an experienced Service Supervisor, Workshop Manager, Service Manager or Senior Field Service Technician looking to progress into a management position with genuine responsibility for the day-to-day running of a service department.

Candidates from heavy construction equipment, industrial pumps, compressors, valves, hydraulics, pneumatics, fluid power, diesel engines, agricultural machinery, industrial machinery and equipment rental backgrounds are encouraged to apply.

Previous experience with piling or drilling equipment is not essential, as product-specific training can be provided.

Service Manager / Field Service Manager / Heavy Equipment Service Manager Benefits

• $75,000 – $90,000 base salary depending on experience, with flexibility for an exceptional candidate.
• 401(k) retirement plan.
• Medical insurance.
• Paid time off (PTO).

Service Manager / Field Service Manager / Heavy Equipment Service Manager Responsibilities

• Manage and coordinate a team of three Service Technicians supporting customers across the United States.
• Plan and schedule field service visits, preventative maintenance, repairs, equipment installations and workshop activities.
• Oversee the servicing, inspection, preparation and return of heavy construction equipment within the rental fleet.
• Monitor technician productivity, working hours, overtime and billable utilisation to maintain an efficient and profitable service operation.
• Ensure customer labour, service activities and equipment repairs are accurately documented and invoiced.
• Manage daily workloads, ensuring technicians are allocated effectively between field service assignments and workshop responsibilities.
• Coordinate with the Parts Specialist to ensure the availability of spare parts and components required for maintenance and repairs.
• Support technical troubleshooting across hydraulic, mechanical and electrical systems.
• Maintain service records, work orders and billing information using IFS or similar service management software.
• Identify opportunities to improve operational efficiency, reduce unnecessary expenditure and maximise service revenue.
• Act as the main point of contact for day-to-day service operations, supporting customers and senior management.

Service Manager / Field Service Manager / Heavy Equipment Service Manager Requirements

• Previous experience as a Service Manager, Field Service Manager, Heavy Equipment Service Manager, Service Supervisor, Workshop Manager, Field Service Supervisor or Lead Technician.
• Strong technical or mechanical background within heavy construction equipment, industrial pumps, compressors, valves, hydraulics, pneumatics, fluid power, drilling equipment or wider industrial machinery.
• Experience coordinating Field Service Technicians, managing workshop operations or supervising technical personnel.
• Good understanding of mechanical, hydraulic and ideally electrical systems, with the ability to transfer technical knowledge across different equipment types.
• Experience planning service schedules, managing technician workloads and monitoring labour utilisation.
• Commercial awareness of service department profitability, customer billing, equipment downtime and operational costs.
• Experience within industrial equipment manufacturing, service providers, equipment rental businesses or machinery dealerships would be advantageous.
• Familiarity with IFS, ERP systems or similar service management software would be beneficial.
• Strong communication, organisational and leadership skills.
• Based within a commutable distance of the Laurel, Delaware area, or willing to relocate.